Assistant General Manager, Hospitality

Oak View Group is a leading global company dedicated to the development and operation of world-class venues and live experiences. Specializing in arenas, convention centers, and auditoriums, Oak View Group is committed to delivering outstanding entertainment and event services that foster community engagement and business growth. With a reputation for excellence and innovation in venue management, Oak View Group strives to create environments that are safe, enjoyable, and profitable for guests, clients, and staff alike. The company upholds a culture of integrity, professionalism, and inclusivity, ensuring compliance with all regulatory requirements while fostering positive workplace relationships.

The Assistant General Manager, Hospitality, plays a pivotal role within the Oak View Group by supporting the General Manager in managing the efficient, professional, and profitable operations of the venue’s hospitality services. These venues include an arena, a convention center, and an auditorium, which collectively host a diverse array of events ranging from sports and concerts to trade shows and corporate meetings. This full-time position offers a competitive annual salary ranging from 70,000 to 78,000 dollars, with comprehensive health, dental, and vision insurance benefits, along with a 401(k) savings plan and matching, and paid time off including vacation, sick days, and holidays.

The Assistant General Manager is responsible for overseeing all managerial staff, as well as full-time and part-time employees, ensuring all operations comply with state and federal labor laws, sanitation and food safety standards, and alcohol service regulations. This position requires hands-on leadership in supervising, coaching, counseling, directing, training, and mentoring employees to uphold company quality standards and deliver exceptional guest experiences. The Assistant General Manager has full authority to independently initiate and authorize employment actions, including hiring, termination, suspension, discipline, and promotion, making them integral to maintaining a positive, cooperative, and compliant work environment.

Key responsibilities of this role include managing catering, concessions, premium seating, and beverage/bar operations, ensuring strict compliance with all alcohol service policies, and handling all logistics for catered events from setup through teardown. Financial management is also crucial, with duties encompassing the generation and review of budgets, forecasts, revenue analyses, labor and product costs, and profit and loss statements. The Assistant General Manager must also resolve conflicts, mediate labor issues, develop and amend policies and contracts, oversee scheduling and labor allocation, and collaborate closely with the General Manager on staffing needs, ticket sales analysis, and market demographics.

In addition to operational oversight, the Assistant General Manager must maintain strong relationships with show managers, suppliers, vendors, and the public to promote a positive image of the venue. This role demands excellent communication skills and the ability to make sound business decisions swiftly under pressure in a fast-paced, event-driven environment. Proficiency with computer applications such as Microsoft Office, point of sale systems, and timekeeping software is essential to track financial performance and operational metrics accurately.

Overall, this position provides a unique opportunity to contribute to a dynamic team within a premier live event organization, where leadership, operational expertise, and a commitment to excellence are recognized and rewarded. The Assistant General Manager, Hospitality will be a central figure in driving the venue’s success and ensuring that every guest experiences outstanding service and hospitality from arrival to departure.