
Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
volunteer opportunities
educational assistance
Travel Discounts
Job Description
Crestline Hotels & Resorts is a leading hospitality company known for managing and operating premium hotels in key markets across the United States. With a keen focus on delivering outstanding guest experiences and maintaining high operational standards, Crestline continues to set the bar in the hospitality industry. The company prides itself on providing an environment where employees can thrive and grow professionally while contributing to the success of a multi-million dollar business unit. Crestline's reputation as a top hotel brand comes from its commitment to superior customer service, operational excellence, and support at all organizational levels, including Corporate Operations, Sales & Marketing, Accounting, IT, and Human Resources.
The Assistant General Manager role at Crestline Hotels & Resorts is a pivotal leadership position tasked with delivering strong on-the-ground operational leadership. This position offers a unique opportunity to champion and expand existing operational expertise while honing skills in financial management, forecasting, human resources, and accounting functions. The Assistant General Manager works closely alongside the General Manager and serves as one of Crestline's key operational leaders, focusing on maintaining and exceeding brand standards to enhance overall guest satisfaction.
Successful candidates will demonstrate the ability to balance strategic planning with active floor-level execution in a dynamic, fast-paced hotel environment. Key responsibilities include managing day-to-day operations, optimizing staff performance, ensuring compliance with brand standards, and supporting key departmental functions such as accounts receivable/payable and HR processes. The role requires a proactive approach to market share growth, staff development, and fostering strong collaboration with hotel leadership, corporate staff, and ownership groups when necessary. This is an exceptional career opportunity for hospitality professionals looking to advance their leadership careers and make a measurable impact on a high-performing hotel unit under Crestline's well-regarded brand umbrella.
The Assistant General Manager role at Crestline Hotels & Resorts is a pivotal leadership position tasked with delivering strong on-the-ground operational leadership. This position offers a unique opportunity to champion and expand existing operational expertise while honing skills in financial management, forecasting, human resources, and accounting functions. The Assistant General Manager works closely alongside the General Manager and serves as one of Crestline's key operational leaders, focusing on maintaining and exceeding brand standards to enhance overall guest satisfaction.
Successful candidates will demonstrate the ability to balance strategic planning with active floor-level execution in a dynamic, fast-paced hotel environment. Key responsibilities include managing day-to-day operations, optimizing staff performance, ensuring compliance with brand standards, and supporting key departmental functions such as accounts receivable/payable and HR processes. The role requires a proactive approach to market share growth, staff development, and fostering strong collaboration with hotel leadership, corporate staff, and ownership groups when necessary. This is an exceptional career opportunity for hospitality professionals looking to advance their leadership careers and make a measurable impact on a high-performing hotel unit under Crestline's well-regarded brand umbrella.
Job Requirements
- Bachelor's degree or equivalent experience
- at least one year related Assistant General Manager experience or three years related experience with a high school diploma
- proficiency in computer skills
- effective communication skills
- knowledge of hotel information systems
- operational management experience in Select Service or Extended Stay properties
- ability to work in a fast-paced environment
- customer service oriented
- commitment to maintaining brand standards
Job Qualifications
- Bachelor's degree or equivalent experience
- one year or more related Assistant General Manager experience
- computer proficiency including effective email communication and data analysis
- experience with hotel information systems
- solid operations management experience in Select Service or Extended Stay properties
- familiarity with Opera and M3 systems preferred
Job Duties
- Provide strong operational leadership to ensure brand standards are met
- support the General Manager in all aspects of hotel operations
- manage accounts receivable and payable duties proficiently
- oversee HR processes including new hire onboarding
- develop and implement staff optimization plans
- foster guest satisfaction by maintaining high service standards
- collaborate with key hotel and corporate stakeholders
Job Location
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