Job Overview
Compensation
Hourly
Range $20.00 - $24.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
team events
Job Description
Our hotel is a vibrant and well-established hospitality establishment dedicated to providing exceptional guest experiences while maintaining operational excellence. Known for its welcoming atmosphere and commitment to quality service, the hotel serves a diverse clientele including business travelers, tourists, and families. The management team emphasizes a culture of continuous improvement and professional growth, aiming to exceed guest expectations and optimize business performance in a competitive market.
The role of Assistant General Manager (AGM) at our hotel is a pivotal position that supports the General Manager in driving the overall success of the property. The AGM works closely with the General Manager to ensure that the hotel’s financial objectives are met or exceeded while upholding high standards of service and operational efficiency. This key leadership role is designed as a training ground for future Hotel General Managers, offering hands-on involvement in all critical decision-making processes and strategic discussions.
As Assistant General Manager, the individual will play an instrumental role in revenue management by analyzing monthly profit and loss statements and assisting in the development of budgets. Regular coordination through team meetings fosters a collaborative environment where coaching and training of the Front Desk team are prioritized. Ensuring the team maintains a guest-first attitude, anticipates needs, and delivers attentive service is essential to the hotel's success. Furthermore, the AGM will manage room inventory and rate strategies to maximize revenue, and conduct thorough inspections to guarantee the hotel meets cleanliness and maintenance standards.
The Assistant General Manager is also responsible for developing and maintaining programs that assure quality standards across all hotel departments. This includes overseeing internal control programs, payroll approval, accounts receivable, and security protocols, ensuring guest safety and property protection. Effective guest relations are a priority, with regular solicitation of guest feedback and prompt, professional responses to social media and written reviews. The AGM also supports the hiring, training, counseling, and motivation of team members, handling disciplinary procedures in alignment with company policies. This role demands strong leadership, organization, and interpersonal skills to foster a positive working environment and maintain high employee morale.
This full-time position requires the AGM to work four or five shifts per week at the Front Desk, integrating frontline operational experience with managerial responsibilities. This combination equips the Assistant General Manager with a comprehensive understanding of hotel operations, preparing them for future leadership as a General Manager. Our hotel offers an enriching environment with opportunities for career advancement, professional development, and the chance to contribute significantly to the hotel’s continued growth and success.
The role of Assistant General Manager (AGM) at our hotel is a pivotal position that supports the General Manager in driving the overall success of the property. The AGM works closely with the General Manager to ensure that the hotel’s financial objectives are met or exceeded while upholding high standards of service and operational efficiency. This key leadership role is designed as a training ground for future Hotel General Managers, offering hands-on involvement in all critical decision-making processes and strategic discussions.
As Assistant General Manager, the individual will play an instrumental role in revenue management by analyzing monthly profit and loss statements and assisting in the development of budgets. Regular coordination through team meetings fosters a collaborative environment where coaching and training of the Front Desk team are prioritized. Ensuring the team maintains a guest-first attitude, anticipates needs, and delivers attentive service is essential to the hotel's success. Furthermore, the AGM will manage room inventory and rate strategies to maximize revenue, and conduct thorough inspections to guarantee the hotel meets cleanliness and maintenance standards.
The Assistant General Manager is also responsible for developing and maintaining programs that assure quality standards across all hotel departments. This includes overseeing internal control programs, payroll approval, accounts receivable, and security protocols, ensuring guest safety and property protection. Effective guest relations are a priority, with regular solicitation of guest feedback and prompt, professional responses to social media and written reviews. The AGM also supports the hiring, training, counseling, and motivation of team members, handling disciplinary procedures in alignment with company policies. This role demands strong leadership, organization, and interpersonal skills to foster a positive working environment and maintain high employee morale.
This full-time position requires the AGM to work four or five shifts per week at the Front Desk, integrating frontline operational experience with managerial responsibilities. This combination equips the Assistant General Manager with a comprehensive understanding of hotel operations, preparing them for future leadership as a General Manager. Our hotel offers an enriching environment with opportunities for career advancement, professional development, and the chance to contribute significantly to the hotel’s continued growth and success.
Job Requirements
- previous hospitality experience preferred
- ability to work four or five shifts per week at the front desk
- experience meeting with and soliciting comments from guests regularly
- experience responding to social media reviews and guest written comments
- capability to control and approve payroll with general manager and owner
- knowledge of team member selection, training, counseling, and motivation
- ability to implement progressive discipline and manage documentation
- skills in reviewing and approving front office paperwork and reports
- ability to authorize direct bill accounts and monitor accounts receivable
- knowledge of internal control programs and security procedures
- ability to respond and follow up with immediate supervisor frequently
Job Qualifications
- 1-3 years experience in hospitality or related service industry preferred
- prior front desk or supervisory experience strongly preferred
- demonstrated leadership progression or interest in becoming a general manager
- ability to supervise, coach, and motivate team members
- strong interpersonal and communication skills
- experience assisting with hiring, training, scheduling, and performance management
- ability to handle disciplinary procedures professionally
Job Duties
- work with general manager to generate profit that meets or exceeds budget expectations
- maintain operational and guest service standards
- assist in developing hotel budgets and analyze monthly profit and loss statements
- conduct regular team meetings
- coach and train front desk team members
- ensure team anticipates and attends to guest needs
- review room inventory and rate management to maximize room revenue
- inspect rooms for cleanliness and maintenance standards
- develop and maintain hotel quality assurance programs
- meet and solicit feedback from guests to ensure satisfaction
- respond to social media reviews and guest comments
- control and approve hotel payroll with management oversight
- select, train, counsel, and motivate team members
- review disciplinary procedures and follow progressive discipline steps
- authorize direct bill accounts and monitor accounts receivable
- ensure internal control programs and cash control procedures are in place
- enforce security policies and emergency procedures for staff
- respond and follow up with immediate supervisor regularly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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