Area Director of Rooms

HHM Hotels is a distinguished hotel management company known for its dedication to excellence, sustainability, and exceptional guest experiences. With a portfolio that spans a variety of well-operated properties, HHM Hotels emphasizes core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. This philosophy is embedded in every aspect of their operations, from customer service to sustainable business practices. The company manages a diverse range of hotels and strives to create welcoming environments for guests while fostering employee growth through professional development and continuous improvement opportunities. HHM Hotels operates with a strong commitment to sustainability through initiatives like their EarthView program, which guides eco-friendly practices throughout their properties.

The Area Director of Rooms role at HHM Hotels is a critical leadership position responsible for overseeing all aspects of the rooms division across multiple hotel properties. This role is focused on managing engineering and housekeeping operations in line with high guest service standards and sustainability goals. It involves a strategic blend of team leadership, financial oversight, and operational excellence to ensure properties deliver outstanding guest experiences while maximizing efficiency. Reporting to senior management, the Area Director will play an active role in the growth and success of the hotels under their supervision.

A key responsibility of the Area Director of Rooms is to lead and support associates by interviewing, training, coaching, and scheduling staff according to the brand’s high standards and HHM’s core values. The position requires close monitoring of guest satisfaction metrics, with a focus on implementing action plans to improve service quality across the rooms division. Financial management is also pivotal, including developing budgets, managing forecasts, and overseeing front office financial controls to ensure compliance and profitability.

Additional duties include supervising guest services department managers, reviewing and responding to guest correspondence and incident logs, and managing vendor and personnel contracts. The director must balance guest room occupancy to optimize revenue and minimize overbooking. Adherence to sustainability practices under the EarthView program is essential, alongside promoting safe work habits aligned with OSHA and MSDS standards.

This full-time leadership opportunity offers a clear path for growth, with progression from Assistant General Manager to General Manager roles within the company. Candidates with an associate or bachelor’s degree and a minimum of 5 to 7 years of relevant industry experience are preferred. HHM Hotels also provides a comprehensive benefits package to support the well-being and professional development of its employees. This includes medical, dental, and vision insurance, paid time off, 401k company match, and other rewards. The work environment is dynamic and may require standing, walking, and occasional physical exertion, alongside working holidays and weekends when necessary.

Overall, joining HHM Hotels as an Area Director of Rooms means becoming part of a company that values excellence, sustainability, and people-first leadership while offering a rewarding career path in hospitality management.