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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $115,000.00 - $125,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Life insurance
Travel Discounts
Commuter Benefits
Employee assistance program
Wellness Program
Educational or professional development
Referral Bonus Program
Job Description
HHM Hotels is a distinguished hotel management company known for its dedication to excellence, sustainability, and exceptional guest experiences. With a portfolio that spans a variety of well-operated properties, HHM Hotels emphasizes core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. This philosophy is embedded in every aspect of their operations, from customer service to sustainable business practices. The company manages a diverse range of hotels and strives to create welcoming environments for guests while fostering employee growth through professional development and continuous improvement opportunities. HHM Hotels operates with a strong... Show More
Job Requirements
- Associate or bachelor's degree preferred
- 5 to 7 years related experience required
Job Qualifications
- Associate or bachelor's degree preferred
- 5 to 7 years related experience required
Job Duties
- Interview, select, train, schedule, coach, and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- monitor front office financial operations and ensure compliance with accounting controls and procedures
- develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- review, submit for approval, and order capital budget items as required
- supervise all guest services department managers
- review correspondence from guests and incident logs and direct staff according to information obtained
- oversee vendor and personnel contracts throughout the hotel
- monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- follow sustainability guidelines and practices related to HHM’s EarthView program
- practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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