Teleperformance

Teleperformance is a global leader in digital business services, specializing in customer experience management, technical support, and back-office solutions. Established in 1978 and headquartered in Paris, France, the company has expanded its operations to 88 countries. It employs nearly 420,000 individuals who communicate in over 300 languages.

The company's service portfolio encompasses a wide range of offerings, including front-office customer care, back-office processing, integrated sales, finance and accounting, and smartshoring solutions.

Additionally, Teleperformance provides specialized services such as collections, translation and localization, visa and consular services, and recruitment process outsourcing.

Innovation and Technology

Teleperformance's commitment to innovation is evident in its integration of artificial intelligence (AI) and digital solutions to enhance service delivery.

The company offers AI-powered services like Agentic solutions, real-time speech understanding, and StoryfAI, which aim to improve customer interactions and operational efficiency.

Financial Performance

In 2024, Teleperformance reported a revenue of €10.28 billion and an operating income of €1.082 billion, reflecting its strong financial performance.

The company has also been recognized for its workplace culture, being included in the Fortune 100 Best Companies to Work For in 2025.

Locations

Teleperformance operates in numerous countries worldwide, including:

• Argentina, Chile, China, Costa Rica, Colombia, Czech Republic
• El Salvador, Guatemala, Honduras, India, Indonesia, Jamaica
• Lithuania, Mexico, Japan, Peru, Philippines, Poland
• Portugal, Russia, Romania, Singapore, Tunisia, United States
• Nicaragua, Switzerland, and specifically Jackson, Mississippi, USA

Challenges and Adaptation

The company has faced challenges such as the impact of AI on its workforce and labor disputes in various countries.

Despite these challenges, Teleperformance continues to adapt and evolve, maintaining its position as a leading provider of digital business services worldwide.