Customer Service Representative - Onsite

TP is a leading global digital business services company dedicated to delivering cutting-edge, digitally powered solutions to help some of the world’s most renowned brands streamline their operations in efficient and sustainable ways. As a company, TP stands out for its expansive reach, encompassing more than 500,000 dedicated and passionate employees who communicate in over 300 languages. This unique blend of global scale coupled with strong local presence enables TP to serve as a positive force within the communities it operates in, supporting its clients and prioritizing environmental sustainability. Known for its inclusivity and commitment to diversity, TP fosters an inclusive workplace culture and is proud to be an Equal Opportunity Employer, embracing applicants from diverse backgrounds and experiences, including active-duty service members, veterans, and military families.

The Customer Support Specialist position, based onsite in Richmond, Virginia, offers a dynamic opportunity for individuals eager to thrive in a fast-paced, service-driven environment. In this role, you will act as the primary liaison between TP and its clients, managing both inbound and outbound communications with professionalism and efficiency. Utilizing a suite of sophisticated web-based tools, your responsibility will be to deliver exceptional service by promptly resolving client inquiries and maintaining a seamless customer experience. This position demands excellent communication abilities, resilience, and a customer-first mindset.

As a Customer Support Specialist with TP, your role will not only involve responding to customer questions and concerns but also playing a critical part in de-escalating issues and escalating them when necessary to ensure client satisfaction. You will engage with customers through various channels—including phone, email, chat, and social media—addressing their needs and assisting with possible payment processes. Additionally, you will meticulously track call-related data for auditing and reporting, offering feedback on call interactions and participating in upselling opportunities when appropriate. The role is excellent for those passionate about service excellence and eager to build a rewarding career in a supportive and growth-oriented environment.

TP invests heavily in its employees by offering comprehensive benefits that support the health and well-being of its workforce and their families. Eligible team members enjoy access to medical, dental, and vision coverage alongside resources focused on mental health, including Employment Assistance Programs and dedicated time off for health and personal needs. Financial security is also prioritized through competitive 401(k) plans, life insurance, supplemental health plans, critical care insurance options, pet insurance, flexible spending accounts, and retailer discounts.

Working at TP means engaging with a culture that values career growth and advancement. Employees are empowered by a platform that truly nurtures ambition, evidenced by leadership stories such as the current Chief Executive Officer Americas beginning as a customer service agent and rising through the company ranks. If you seek a role that combines innovative technology, human interaction, and the opportunity to contribute to a global leader in digital services, the Customer Support Specialist position at TP offers a compelling career path where your potential is limitless.