Remote -Bi-Lingual (Spanish) Customer Service Representative

TP is a leading global provider of digital business services, partnering with some of the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a diverse global workforce of 500,000 employees speaking over 300 languages, TP is dedicated to making a positive impact on the communities it serves and the clients it supports. The company fosters a culture of inclusion and diversity where every employee feels valued and empowered. TP is committed to providing an environment that encourages career growth, ambition, and high performance, offering limitless opportunities for professional advancement.

Currently, TP is seeking Bi-Lingual Customer Support Specialists to join their team. This role is primarily focused on providing exceptional customer service by acting as the primary point of contact for clients. The position involves managing inbound and outbound communications, utilizing a suite of web-based tools to efficiently address and resolve customer inquiries, contributing to a seamless customer experience. The ideal candidate thrives in a high-velocity environment and possesses a passion for delivering excellent service. This role is designed for individuals fluent in both English and Spanish who can effectively communicate, actively listen, and handle confidential customer information with sensitivity and professionalism.

TP offers a supportive work-from-home setup limited to residents of specific states in the U.S. The company values mental health and well-being by providing comprehensive benefits including medical, vision, dental, and mental health resources such as Employment Assistance Programs and personal time off. Financial security is also prioritized through competitive 401(k) plans, life insurance, supplemental medical and critical care insurance, pet insurance, flexible spending accounts, and retailer discounts.

The Bi-Lingual Customer Support Specialist role demands strong problem-solving skills, emotional intelligence, and the ability to remain calm and professional during challenging situations. Key responsibilities include resolving customer issues proactively on the first contact, escalating when appropriate, documenting call details for auditing purposes, and occasionally upselling services when applicable. The role is suited for candidates who are organized, communicative, and solution-driven, with sharp critical thinking abilities and the ability to adapt to evolving policies and schedules.

As an equal opportunity employer, TP embraces applications from diverse backgrounds, including active-duty service members, veterans, and military families. TP does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The company also ensures reasonable accommodations are available during the application process to support candidates with specific needs.

This ongoing recruitment effort welcomes candidates to apply through the TP Careers site. The position promises not only a chance to contribute to a globally respected organization but also the benefit of working within a dynamic, inclusive, and growth-oriented environment dedicated to delivering the best in customer service excellence.