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Interview Questions

Top 30 Concierge Interview Questions (Plus Expert Answers)

We've prepared some of the most common Concierge job interview questions to help you kick-start your career or advance in this role. To increase your chances of getting hired, also make sure to read how to dress for an interview or follow-up afterward.

Table of Contents

These three types of Concierge questions aim to assess whether you fit the role and the establishment you’re applying for.

1. Concierge Job General Interview Questions

2. Concierge Interview Questions About Skills and Experience

3. Situational Concierge Job Interview Questions

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Types of Concierge Interview Questions

  • Concierge Job General Interview Questions: These types of questions are important because they give employers a good sense of the candidate's communication skills, professionalism and ability to handle guests' requests while maintaining a high level of customer service.
  • Concierge Interview Questions About Skills and Experience: Interviewers will always ask about your skills and previous experience working in similar roles. You can refer to some of these common questions to prepare answers and ace your next Concierge interview.
  • Situational Concierge Job Interview Questions: When interacting with people, unforeseeable situations are bound to pop up. These situational interview questions will evaluate your ability to be quick on your feet and offer excellent customer service no matter the situation.

What Are the Top Concierge Interview Questions and Answers?

In addition to 12 crucial interview questions for Concierge that every employer should ask, here are also 18 extra questions that we recommend you use to further probe the potential candidate.

18 More Questions for a Concierge Interview

  • What motivates you to excel in your day-to-day work?
  • How do you handle stress at work?
  • How would you describe your ideal working environment?
  • How would you define excellent teamwork?
  • What methods do you use to ensure that you're well-organized at all times?
  • Do you speak any additional languages?
  • Tell me about a time when you turned an angry guest into a happy customer.
  • Tell me about a time when you had to learn a new skill at work on short notice.
  • Give me an example of a time when you had to adapt to a big change.
  • How would you handle a guest asking for a service we're not offering?
  • How would you react to overhearing a colleague sharing confidential information?
  • What would you do if you noticed your colleague struggling with workload?
  • How do you ensure guests feel welcomed and valued?
  • How do you make sure you're up to date with the newest local events?
  • What would you do if you noticed one guest acting inappropriately and bothering other guests?
  • What do you usually do when you don't have an answer to a guest's question?
  • Which systems or tools have you used to manage guest information?
  • Why would you like to work at our establishment?

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How To Prepare for Concierge Interview Questions as a Candidate?

You can take the following steps to prepare for your upcoming Concierge interview:

  • Research the establishment offering the job you’re applying for. Familiarize yourself with their guest demographic, as well as local restaurants, attractions and transportation options in the area.
  • Review your job history and identify the experience most relevant to the role you are applying for.
  • Prepare and practice common interview questions and example answers that demonstrate your skills in a Concierge role.

A day in the life of a Concierge

To make sure you're fully prepared for the upcoming interview, go through a day in the life of elite Concierges who work in some of the most iconic hotels in the world. That way, you'll get a closer look of what's expected of a top-tier hotel Concierge and showcase how you can meet those expectations.

How To Hire the Best Concierge for Your Establishment?

Here are a couple extra tips on what to do before interviewing Concierge applicants:

  • Write a clear Concierge job description.
  • Create questions that evaluate the candidate’s work experience and history with a focus on relevant Concierge experience.
  • Incorporate scenario-based questions that will allow you to assess the candidate’s adaptability in this highly dynamic role.
  • Assess the candidate’s attention to detail and organization skills which are necessary elements of every successful Concierge.
  • Given that a single data breach can cost you more than $3.36 million according to IBM, you want to ensure you're hiring someone who excels in safeguarding guest information in your establishment.
cost of a hospitality data breach
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Written by Lidija Misic

Content Specialist

Lidija holds a BA in English Language and has lived in five different countries, where she has worked in various roles, including as a flight attendant, teacher, writer and recruiter. Her biggest passion is crafting great content and reading. She is particularly passionate about creating punchy copy that inspires people to make positive changes in their lives.

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Reviewed by Stefan Petrov

Editor and SEO Content Writer

With over 10 years of experience as a writer and editor, Stefan has worked in the automotive, IT, health and hospitality industries. Familiar with Google Search Console and other SEO tools like Ahrefs and Semrush, Stefan uses his experience to create content that's visually appealing to the user but also ranks in the SERPs.