Top 30 Concierge Interview Questions (Plus Expert Answers)
We’ve prepared some of the most common Concierge job interview questions to help you kick-start your career or advance in this role. To increase your chances of getting hired, also make sure to read how to dress for an interview or follow-up afterward.
Popular Concierge Interview Questions
These three types of Concierge questions aim to assess whether you fit the role and the establishment you’re applying for.
The Best Concierge Interview Questions
1. Concierge Job General Interview Questions
Example answer: “I believe that a Concierge has to want to help people and provide exceptional care to guests. My passion for hospitality and willingness to assist people make me a good fit for this position.
I keep a positive attitude and generally have pleasant interactions with people. Working as a Concierge seems like a career where I get to develop my interpersonal and communication skills while also advancing my career.”
Example answer: “I see myself moving up the ladder and becoming a Lead Concierge or working a managerial position within your establishment.
Naturally, I plan to better myself and develop additional skills to better suit me for a leadership role.”
Example answer: “I think that the most important aspect of customer service is listening.
Listening to guests’ wants, needs and preferences makes it easy to thrive in any customer-facing role. From there, it’s a simple matter of pleasing the customer and meeting, if not exceeding, their expectations.”
Example answer: “I want to work for your hotel because it has a stellar reputation and I’ve heard only good things about it. My skills and personality fit well with the expectations of a Concierge, so I believe that I can contribute to your team while also developing and creating career growth opportunities for myself.
Ultimately, I want to excel in this role and see how far I can get.”
2. Concierge Interview Questions About Skills and Experience
Example answer: “The essential skills of a Concierge include active listening, communication and making personalized recommendations.
At the crux of the matter is the ability to politely and promptly resolve any issues, complaints or requests that a guest may have. So, an individual who can listen to guests and provide solutions in a polite manner is an individual who has the skills to become a Concierge.”
Example answer: “I prioritize them based on urgency and how long a particular task might take. For example, a guest once requested that I make a reservation for them at a busy restaurant. I tried calling the restaurant, but no one picked up.
Another guest then approached the Concierge desk and asked for a sightseeing recommendation.
I told the first guest that I will try again in a minute while listening to what the second guest wanted to see and then made recommendations accordingly.
After that, I called the restaurant, they picked up and I managed to make the reservation for the first guest.”
Example answer: “I would say that I am an excellent communicator.
I actively listen to understand what a particular guest is looking for and then I politely provide them with concise and precise information that they requested.
In my written communication, I try to be formal and exact. I professionally address all guest questions and present the answers in a simple and easy-to-understand manner.”
“Certainly!
I try to learn as much as I can from my first interaction with the guests. I inquire about their background (if I sense they are willing to share) and try to learn about their norms to make personalized and respectful recommendations.
This includes greeting guests in their language and adapting my communication style to reflect their cultural preferences.”
3. Situational Concierge Job Interview Questions
Example answer: “I would first apologize for making a recommendation that wasn’t to their taste. I would then ask what the specific issue was so that I could understand it thoroughly and make better recommendations in the future.
In addition, I would offer them a complimentary service like a voucher for another meal at a different restaurant or a treat from the hotel as a gesture of goodwill.”
Example answer: “One time, in my previous role, we had a guest visiting our hotel for the first time and they were a bit overwhelmed with the unfamiliar surroundings.
I conversed with them to ensure they felt welcome and comfortable and took this opportunity to learn about them.
I discovered that the guest was a fan of local cuisine and sports activities.
To tailor the guest’s experience to their preferences, I made a list of restaurants with authentic cuisine and several excursion options with sports activities.
The guest went on to try multiple restaurants and booked two different excursions.
Later, I reached out to the guest to make sure that they had a good time and to further increase our rapport and foster guest loyalty.”
Example answer: “I would start by learning about the guest’s preferences and what they are hoping to see — if they prefer to listen to jazz music or play sports.
From there, I would make a list of potential attractions that might be of interest to our guest, complete with best times to visit, tips to make the most of it and any special time-sensitive events they could attend for a limited time.”
Example answer: “Recently, a high-profile guest entrusted me with arranging a surprise anniversary celebration for their spouse. Understanding the importance of confidentiality, I ensured that all details of the event, including guest lists and special requests, were kept strictly confidential.
Additionally, I implemented extra security measures to protect the guest’s privacy, such as using secure communication channels and limiting access to sensitive information.
This not only honored the guest’s trust but also upheld the reputation of the hotel as a trusted and discreet establishment.”
Types of Concierge Interview Questions
- Concierge Job General Interview Questions: These types of questions are important because they give employers a good sense of the candidate’s communication skills, professionalism and ability to handle guests’ requests while maintaining a high level of customer service.
- Concierge Interview Questions About Skills and Experience: Interviewers will always ask about your skills and previous experience working in similar roles. You can refer to some of these common questions to prepare answers and ace your next Concierge interview.
- Situational Concierge Job Interview Questions: When interacting with people, unforeseeable situations are bound to pop up. These situational interview questions will evaluate your ability to be quick on your feet and offer excellent customer service no matter the situation.
What Are the Top Concierge Interview Questions and Answers?
In addition to 12 crucial interview questions for Concierge that every employer should ask, here are also 18 extra questions that we recommend you use to further probe the potential candidate.
18 More Questions for a Concierge Interview
- What motivates you to excel in your day-to-day work?
- How do you handle stress at work?
- How would you describe your ideal working environment?
- How would you define excellent teamwork?
- What methods do you use to ensure that you’re well-organized at all times?
- Do you speak any additional languages?
- Tell me about a time when you turned an angry guest into a happy customer.
- Tell me about a time when you had to learn a new skill at work on short notice.
- Give me an example of a time when you had to adapt to a big change.
- How would you handle a guest asking for a service we’re not offering?
- How would you react to overhearing a colleague sharing confidential information?
- What would you do if you noticed your colleague struggling with workload?
- How do you ensure guests feel welcomed and valued?
- How do you make sure you’re up to date with the newest local events?
- What would you do if you noticed one guest acting inappropriately and bothering other guests?
- What do you usually do when you don’t have an answer to a guest’s question?
- Which systems or tools have you used to manage guest information?
- Why would you like to work at our establishment?
How To Prepare for Concierge Interview Questions as a Candidate?
You can take the following steps to prepare for your upcoming Concierge interview:
- Research the establishment offering the job you’re applying for. Familiarize yourself with their guest demographic, as well as local restaurants, attractions and transportation options in the area.
- Review your job history and identify the experience most relevant to the role you are applying for.
- Prepare and practice common interview questions and example answers that demonstrate your skills in a Concierge role.
A day in the life of a Concierge
To make sure you’re fully prepared for the upcoming interview, go through a day in the life of elite Concierges who work in some of the most iconic hotels in the world. That way, you’ll get a closer look of what’s expected of a top-tier hotel Concierge and showcase how you can meet those expectations.
How To Hire the Best Concierge for Your Establishment?
Here are a couple extra tips on what to do before interviewing Concierge applicants:
- Write a clear Concierge job description.
- Create questions that evaluate the candidate’s work experience and history with a focus on relevant Concierge experience.
- Incorporate scenario-based questions that will allow you to assess the candidate’s adaptability in this highly dynamic role.
- Assess the candidate’s attention to detail and organization skills which are necessary elements of every successful Concierge.
- Given that a single data breach can cost you more than $3.36 million according to IBM, you want to ensure you’re hiring someone who excels in safeguarding guest information in your establishment.
Written by Lidija Misic
Lidija holds a BA in English Language and has lived in five different countries, where she has worked in various roles, including as a flight attendant, teacher, writer and recruiter. Her biggest passion is crafting great content and reading. She is particularly passionate about creating punchy copy that inspires people to make positive changes in their lives.
Reviewed by Stefan Petrov
With over 10 years of experience as a writer and editor, Stefan has worked in the automotive, IT, health and hospitality industries. Familiar with Google Search Console and other SEO tools like Ahrefs and Semrush, Stefan uses his experience to create content that’s visually appealing to the user but also ranks in the SERPs.