Job Overview
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee wellness programs
Professional development opportunities
Flexible work arrangements
Job Description
WSP Concierge is part of ServiceNow, a leading global enterprise software company founded in 2004 in San Diego, California by visionary engineer Fred Luddy. ServiceNow has grown into a market leader by innovating AI-enhanced cloud-based technology that connects people, systems, and processes to improve the way organizations operate. Currently serving over 8,100 customers including 85% of the Fortune 500, ServiceNow continues to transform workplace technologies by offering intelligent platforms that power seamless, more efficient work environments. The company is renowned for its commitment to improving the world of work and fostering a culture of innovation and customer-centric service.
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Job Requirements
- High school diploma or GED required
- Minimum of 2 years of professional experience in customer service event coordination or hospitality
- Exceptional organizational skills
- Outstanding interpersonal written and verbal communication skills
- Physically able to lift up to 35 lbs
- Proficient in Microsoft Office
- Familiar with digital ticketing platforms or event management systems
- Ability to work with minimal direction and handle multiple priorities under pressure
Job Qualifications
- High school diploma or GED required
- Bachelor's degree or equivalent relevant experience strongly preferred
- Minimum of 2 years of professional experience in customer service event coordination or hospitality in a high-tech office environment
- Exceptional organizational skills with the ability to manage multiple priorities and fine details
- Outstanding interpersonal written and verbal communication skills
- Physically able to lift up to 35 lbs and support room setup and teardown tasks as needed
- Proficient in Microsoft Office and familiar with digital ticketing platforms or event management systems
Job Duties
- Warmly welcome all visitors with a poised professional and polished demeanor providing white-glove service from arrival through departure
- Demonstrate a forward-thinking approach by anticipating guest needs and taking initiative to ensure a seamless high-touch experience
- Offer concierge-style assistance including coat and bag check personalized wayfinding and tailored guest assistance
- Escort guests to their destinations orienting them to the space and available amenities
- Maintain confidentiality when handling sensitive guest or corporate information
- Serve as the primary point of contact for all customer meetings and internal events from planning through day-of execution
- Provide day-of event support including room readiness signage updates and rapid resolution of last-minute needs to ensure a premium end-user experience
Job Location
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