Workplace Experience Coordinator - Phoenix, AZ

CBRE is a global leader in real estate services and investment, offering a comprehensive portfolio of services to property owners, investors, and occupiers. With a presence in hundreds of cities worldwide, CBRE prides itself on its commitment to customer service, integrity, and innovation. The company provides integrated workplace solutions that enhance the environments in which people live and work, with a focus on creating standout experiences for clients and employees alike. CBRE fosters a culture of respect and excellence, emphasizing diversity and inclusion as key components of its corporate ethos.

The Workplace Experience Coordinator role at CBRE is a critical position within the Workplace Experience team. This role is designed for individuals passionate about hospitality and customer service, responsible for delivering a world-class experience to employees, visitors, and clients in designated buildings. As the first point of contact, the Workplace Experience Coordinator acts as the face and voice of CBRE, ensuring every interaction is warm, friendly, and professional.

In this role, coordinators greet visitors and employees, issue visitor and parking passes while adhering to security protocols, answer telephone inquiries with professionalism, and facilitate the smooth running of the workplace environment by coordinating a variety of services. These services include managing work orders for janitorial or maintenance needs, organizing mail and office supply services, and supporting onboarding procedures. Additionally, the coordinator organizes and manages on-site events, oversees vendor coordination, and follows property-specific security and emergency procedures to ensure safety at all times.

Candidates for this position should be enthusiastic about creating memorable first impressions and comfortable engaging with a diverse group of people. This role requires strong communication skills, both verbal and written, and the ability to present information to groups of various sizes confidently. The coordinator must be detail-oriented, able to assess situations empathetically, offer effective solutions to inquiries or complaints, and manage multiple tasks simultaneously within prescribed procedures.

CBRE values individuals who can work within defined roles but also exercise discretion when solving straightforward problems. The job demands good physical mobility including standing for extended periods, walking, bending, lifting up to 40 pounds, and general readiness to meet the physical demands of the workplace environment. Familiarity with digital tools such as Google Docs, Slack, and preferably Jira, enhances the efficiency of the Workplace Experience Coordinator.

CBRE is committed to providing an inclusive workplace where all employees feel valued and respected. The company offers reasonable accommodations in the application and recruitment process and emphasizes equal employment opportunities regardless of race, gender identity, age, disability, or other protected characteristics. Working at CBRE means joining a team dedicated to hospitality excellence and contributing positively to a dynamic, diverse community dedicated to outstanding workplace experiences.