Workplace Experience Concierge - NYC

NYC, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $50,000.00 - $60,000.00

Work Schedule

Flexible

Benefits

401(k)

Dental Insurance

Health Insurance

Life insurance

Vision Insurance

Job Description

CBRE is the world’s largest commercial real estate services and investment firm, renowned for delivering superior workplace solutions that enhance productivity and satisfaction among building occupants. With a presence in numerous countries, CBRE offers a deep pool of expertise in property management, leasing, consulting, and valuation. The company’s Host service line specializes in creating exceptional workplace experiences by integrating people-led services with cutting-edge technology. The mission of Host is to increase individual well-being, personal productivity, and organizational effectiveness through its comprehensive, scalable product suite which includes concierge services, customer service training, and a powerful technology platform that connects employees to... Show More

Job Requirements

Authorized to work in the United States without visa sponsorship
High school diploma or GED or equivalent experience
Minimum of 3-4 years of front desk, concierge, customer service, or hospitality experience
Open and flexible work schedules
Ability to comprehend and interpret instructions and memos
Comfortable meeting and engaging with new people with a warm demeanor
Ability to assess circumstances, empathize, and offer help
High attention to detail
Strong verbal and written skills
Ability to perform physical tasks including significant walking, standing for extended periods, reaching, bending, stooping, pushing or pulling
Frequently lift up to 40 lbs

Job Qualifications

High school diploma or GED
5+ years of job-related experience
Prior shift manager or supervisory experience preferred
In-depth understanding of processes, procedures, systems, and concepts within job function
Ability to explain complex concepts or sensitive information
Expert knowledge of Microsoft Office products such as Word, Excel, and Outlook
Excellent organizational skills
Strong verbal and written communication skills
Ability to engage warmly with diverse populations
Experience in front desk, concierge, customer service, or hospitality roles

Job Duties

Be the first point of contact for all those entering the facility
Greet them with a friendly and welcoming demeanor
Record and log service requests and track the statuses
Provide administrative aid to management as needed
Arrange and confirm recreational, dining, and business activities on behalf of the requestor
Respond to requests in a timely manner
Deliver world-class customer service to all individuals in the facility
Encourage guests and tenants to refer personal and business associates to the location
Build and maintain a database of local business recommendations including preferred transportation sources, dining, entertainment
Follow property-specific security and emergency procedures
Notify appropriate parties to ensure the safety of all individuals in the building
Acknowledge inquiries or complaints from clients, co-workers, and supervisors
Provide solutions in a professional, customer service-driven manner
Resolve complex problems and identify appropriate approaches to existing solutions
Establish new techniques to ensure the team meets objectives
Impact team objectives positively
Ensure personal and team outcomes have a positive impact on customer objectives
Lead by example and model behaviors consistent with CBRE RISE values
Guide team through practices and procedures
Work to build consensus

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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