Workplace Experience Ambassador

SPS is an award-winning employer of choice specializing in outsourcing solutions that utilize Intelligent Automation, including Artificial Intelligence and Robotic Process Automation. Operating in more than 22 countries globally, SPS delivers services in North America such as Mailroom Management (both physical and digital), Office Services including Reception, Lobby Concierge, and Conference Room Management, as well as advanced Document Processing Services using cutting-edge technologies. Their client base spans various industries including banking, insurance, legal, higher education, advertising, and other professional services, with many clients being Fortune 500 companies. The company prides itself on delivering a high-caliber outsourcing experience coupled with offering employees exciting and challenging career opportunities throughout the North American region and worldwide.

SPS is dedicated to investing in the professional development of its employees by providing competitive benefits and diverse training programs designed to foster career growth. The company embraces diversity and inclusion, promoting equal opportunity employment in compliance with applicable laws and fostering a culture of access, equity, and fairness.

The Workplace Experience Ambassador role at SPS is a client-focused, proactive position that plays a critical role in transforming the office environment into a welcoming and seamless space. This role entails a unique blend of hospitality, administrative coordination, and personalized service, making it an excellent opportunity for individuals passionate about delivering exceptional client experiences. As the warm welcome in the morning, the thoughtful service throughout the day, and the fond farewell at the end, a Workplace Experience Ambassador is instrumental in shaping the daily office atmosphere for clients, visitors, and employees alike.

The position reports to leadership roles such as Client Services Supervisor, Client Services Manager, or equivalent, and operates on a Monday through Friday schedule from 8:00 AM to 5:00 PM, providing consistent presence during core business hours. Responsibilities include greeting and engaging with clients and guests with professionalism and warmth, anticipating and catering to their needs by delivering personalized and thoughtful services, maintaining client preference profiles to tailor experiences, and fostering lasting relationships that enrich the office culture.

Additional duties embrace a variety of office and concierge services, from managing client requests and providing timely follow-up, to coordinating transportation, local amenities, and dining experiences. The role supports operational needs like document scanning, printing, and supply delivery while also aiding in event support—such as organizing catering, assisting with event planning, and managing setup and guest coordination.

Maintaining clean, organized, and inviting common areas is a core element of the role, including conducting floor walks, restocking supplies, managing printers, and securing unclaimed print jobs. The Workplace Experience Ambassador actively gathers and analyzes client feedback to continuously improve service delivery, identifies areas requiring enhancement, and takes initiative in implementing solutions.

Safety and emergency responsiveness are equally important facets, with the ambassador serving as a contact point for client safety, guiding clients and guests during emergencies, and being knowledgeable about emergency procedures.

Working in this role requires physical capability to lift and move objects weighing between 40 and 60 pounds using standard equipment, as well as functional dexterity for operating office equipment and enduring extended periods of standing, walking, bending, kneeling, or sitting. The role calls for someone with a high school diploma (a degree in hospitality or related fields is preferred), experience in client-facing or hospitality roles, strong communication, organizational, problem-solving skills, technological adaptability, professionalism, and a discreet, service-oriented demeanor. Hospitality or customer service certification is considered advantageous.

SPS offers a rich package of benefits including medical, dental, vision coverage, various flexible spending accounts, commuter benefits, life and supplemental insurance options, accident and critical illness coverage, pet insurance and discounts, group home and auto insurance, employee assistance programs, short-term disability, education discounts, 401k with matching, entertainment discounts, paid time off, and more.

The company encourages an inclusive and fair hiring process and provides reasonable accommodations to individuals with disabilities. The Workplace Experience Ambassador position is key to delivering an outstanding client-centric environment that leaves a lasting positive impression and embodies the SPS commitment to excellence and client satisfaction.