Workplace Concierge

Gensler is a global design and architecture firm renowned for its innovative and client-focused approach. With offices worldwide, Gensler specializes in creating inspiring and sustainable environments that enhance the way people work, live, and interact. The firm is dedicated to excellence in design, professionalism, and a collaborative culture that values diversity and inclusion. Gensler's presence in Austin, Texas, reflects its commitment to fostering creativity and community engagement within one of the fastest-growing and most vibrant cities in the United States. Known for its dynamic and supportive workplace, Gensler offers opportunities for professional growth and a balanced lifestyle to its employees.

The role of Workplace Concierge at Gensler’s Austin office is pivotal in maintaining the company’s values of hospitality, professionalism, and exceptional client service. As the first point of contact for clients, visitors, vendors, and staff, the Workplace Concierge is responsible for providing a welcoming atmosphere and ensuring a seamless experience for everyone entering the office. This in-person position demands a friendly yet professional demeanor, superior communication skills, and the ability to multitask efficiently. The Workplace Concierge supports a range of administrative, operational, and event-related activities including greeting guests, managing front desk communications, coordinating meetings and events, handling vendor interactions, and maintaining office organization.

The role requires an individual who is attentive to detail, capable of managing multiple responsibilities, and proactive in anticipating the needs of the office environment. The Workplace Concierge will assist in coordinating interview logistics for job applicants, facilitate orientation processes for new hires, and manage the flow of mail and deliveries. Event support duties include organizing bi-monthly staff meetings, vendor presentations, internal learning sessions, and major office events such as Bonus Day and the Holiday Party. These responsibilities also involve budget management for events, working closely with leadership and the Executive Assistant.

Maintaining high standards for the office’s physical environment is a critical aspect of the role. This includes ensuring the lobby and conference areas are tidy and inviting, overseeing kitchen and coffee supplies, managing grocery orders, and conducting regular cleanouts of communal spaces. Additionally, the Workplace Concierge compiles and distributes important weekly communications such as the “Week Ahead” newsletter and an “Out of Office” list to keep all staff informed and connected.

This position is ideal for candidates with three to five years of experience in front desk services, particularly within hotel or high-end hospitality settings. The ideal candidate will have proficiency in Microsoft Office Suite and other workplace technologies, strong interpersonal skills, and a positive, proactive attitude. Flexibility to work overtime and a reliable, punctual work ethic are important. The role is based in Austin, Texas, and while local candidates are preferred, those willing to relocate to this thriving city are encouraged to apply. Living in Austin offers a high quality of life with diverse cultural offerings, a strong job market, and a welcoming community, making it an attractive location for career and personal growth.

At Gensler, employees enjoy a rich and dynamic workplace culture that values well-being and professional development. The company provides comprehensive benefits, including medical, dental, and vision coverage, wellness programs, paid holidays and time off, 401k retirement plans, profit sharing, employee stock ownership, and bonus opportunities. Gensler supports continuous learning and professional advancement through tuition and professional license reimbursement programs. Joining Gensler as a Workplace Concierge means becoming part of a team dedicated not only to outstanding design but also to fostering a positive and supportive work environment where every team member can thrive.