Workplace Concierge

Gensler is a global design and architecture firm renowned for its innovative approach to creating environments that inspire and empower people. With a commitment to excellence and creativity, Gensler offers comprehensive design solutions across various industries, including commercial office spaces, hospitality, urban planning, and retail environments. The firm prides itself on fostering a collaborative and inclusive culture that supports both its clients and employees, emphasizing sustainability, well-being, and a human-centered design philosophy. Gensler's Austin office is part of this global network, reflecting the firm’s dedication to local community engagement and delivering top-tier client services in a vibrant, growing city.

The Workplace Concierge role at Gensler's Austin office is a vital position that embodies the company's values of professionalism, hospitality, and exceptional client service. As the first point of contact, the Workplace Concierge serves as the welcoming face for clients, vendors, job applicants, new hires, and staff, ensuring that everyone who enters the office experiences a smooth, positive interaction. This role involves managing front desk operations, coordinating meetings and events, supporting office operations, and providing administrative assistance to maintain an efficient and hospitable workplace environment. The position is full-time and in-person, requiring someone based in or willing to relocate to Austin, Texas, recognized as one of the best big cities in the U.S. for living.

Responsibilities extend beyond basic receptionist duties; the Workplace Concierge is entrusted with essential tasks such as answering calls via Microsoft Teams, greeting and assisting visitors, managing deliveries and vendor interactions, coordinating interview schedules and new hire orientations, and handling parking validations. Supporting internal and external events, including all-staff meetings, lunch and learns, and company celebrations like Bonus Day and the Holiday Party, are also key components. The Concierge manages event budgets collaboratively with leadership and supports the overall office atmosphere by maintaining clean and welcoming spaces, stocking kitchen supplies, and managing calendars and newsletters.

The ideal candidate will bring 3-5 years of experience in luxury hospitality or front desk services, demonstrating strong multitasking, communication, and interpersonal skills. Proficiency with the Microsoft Office Suite and platform tools like Teams is essential. This position demands a proactive, detail-oriented individual who can work independently and as part of a collaborative team, maintaining a professional demeanor and supporting Gensler’s culture of excellence and care.

Working at Gensler offers more than a job; it offers a lifestyle enriched with opportunities for personal and professional growth. Employees enjoy a supportive work environment that values well-being, diversity, and balance. The company provides robust benefits including medical, dental, vision, disability coverage, wellness programs, flex spending accounts, paid holidays, paid time off, a 401k plan, profit sharing, employee stock ownership, and bonus potential. Gensler also supports professional development with reimbursements for licensure, renewals, exam fees, and tuition for eligible courses. This role is a chance to join a prestigious firm that prioritizes innovative design and exceptional workplace culture in a thriving city setting.