WINE STEWARD at Quality Food Centers Seattle, WA

Quality Food Centers (QFC) is a renowned supermarket chain based in Washington, proudly operating as part of The Kroger Company since 1998. With 59 stores across Washington and Oregon, QFC has built a strong reputation for delivering quality food and exceptional customer experiences. As a member of the Kroger family, QFC embraces a culture that values respect, honesty, integrity, diversity, inclusion, and safety, striving to create an environment where employees and customers alike feel valued and supported. The company believes in feeding the human spirit with a passionate team dedicated to food, community, and each other. At QFC, people are the heart of the business, and the company is committed to fostering growth and success for its associates through comprehensive benefits, training programs, and opportunities for career advancement.

The Wine Steward role at Quality Food Centers is a vital position dedicated to enhancing the customer experience by providing expert knowledge and exceptional service in the wine department. The Wine Steward plays a key role in establishing and maintaining a welcoming, safe, and clean environment that encourages customer loyalty. This position involves assisting the department manager in achieving sales and profit goals by monitoring quality assurance standards and promoting the Customer 1st strategy to encourage excellent customer service among associates. The steward is expected to uphold the company's core values and demonstrate integrity and respect in their daily interactions.

The responsibilities include engaging customers with product knowledge relating to domestic and imported wines and beers, offering product samples, and recommending wine pairings with other foods. The Steward must stay current with industry trends, seasonal promotions, and ensure proper maintenance of storage conditions and safety protocols. This role requires effective communication skills, the ability to handle stressful situations, and adherence to company safety programs, including reporting incidents and unsafe conditions. Candidates should be at least 21 years old, have a high school education or equivalent, and demonstrate the ability to pass a wine knowledge test after employment.

Quality Food Centers supports its employees’ well-being by offering flexible scheduling options, paid time off, comprehensive healthcare coverage, emotional and financial support programs, associate discounts, and tuition reimbursement opportunities. Working as a Wine Steward at QFC provides a unique opportunity for those passionate about wine and customer service to grow their career within a dynamic and supportive retail environment.