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Job Overview
Employment Type
Part-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Retirement Plan
Training and Development
Job Description
Rosewood Mansion on Turtle Creek is one of the most romantic and iconic luxury hotels located in Dallas, Texas. This establishment retains the intimate ambience of a private residence, having been meticulously restored to offer a blend of historic charm and modern sophistication. Its interiors are exquisitely designed, reflecting both elegance and comfort, which coupled with impeccable service, attentive associates, and thoughtful amenities, place it among the top luxury hotels in Dallas. The hotel also boasts the Mansion Restaurant, renowned for decades as one of Dallas's best for fine dining. Guests enjoy a proud tradition of culinary excellence through multiple... Show More
Job Requirements
- Must be at least 21 years old
- valid Food Handler's card required
- diploma or some college education or equivalent experience
- comply with Texas state certifications
- must be able to endure various physical movements, lift up to 50 pounds, and communicate effectively
- maintain confidentiality
- work with minimal supervision
- demonstrate attention to detail, prioritize and organize tasks
- remain calm, use good judgment, follow directions
- show understanding of guest service needs
- work cohesively with team members
- adhere to company policies and procedures
Job Qualifications
- Diploma or some college education or equivalent combination of education and work-related experience
- must have current and valid Food Handler's card and other certifications required by Texas
- minimum age 21 to serve alcohol
- preferably WSET certified and/or Court of Master Sommelier certifications
- ability to communicate clearly and work as part of a team
- knowledge of wine regions, quality, and availability
- ability to conduct wine training classes
- fluency in English and preferably other languages
Job Duties
- Ensure the delivery of brand promises, support implementation of Relationship Hospitality, demonstrate and reinforce Rosewood Hotels & Resorts Values and Culture
- exercise responsible behavior and positively represent the restaurant team and Rosewood Hotels & Resorts
- maintain high standards of personal presentation and grooming
- comply with all departmental policies, service procedures and standards
- maintain superior standards daily
- know VIPs as determined by Hotel & Residents
- recommend and sell wines and beverages, promote digestives
- abide by state liquor regulations
- conduct wine education classes
- train front of house associates on wine and pairing
- perform monthly stock control and inventory
- update stock forms continuously
- maintain and update wine and beverage lists
- greet guests, handle comments and promote sales
- converse with guests to maintain good relations
- make requisition for supplies
- maintain knowledge of POS and manual systems
- anticipate guest needs and respond promptly
- maintain positive guest relations
- know hotel services and local attractions
- handle guest complaints following procedures
- monitor cleanliness and organization of service areas
- perform duties as required by Director of Wine
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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