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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Rotating Shifts
Benefits
401(k)
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
maternity leave
paternity leave
Employee assistance program
Complimentary employee meals
bus passes
recognition programs
Job Description
The Loren Hotel, situated at the picturesque cornerstone of Ladybird Lake and the iconic Austin Skyline, is a premier luxury hotel known for its exceptional hospitality and sophisticated ambiance. As an internationally recognized leader in luxury accommodation, The Loren delivers a unique blend of refined elegance and modern comfort. The hotel stands out for its breathtaking views of Lady Bird Lake and the vibrant Austin skyline, offering guests an immersive experience that highlights the essence of Austin's culture and lifestyle. Every aspect of The Loren, from its contemporary hotel rooms to its impeccable service, is designed to provide guests with... Show More
Job Requirements
- High school or equivalent education
- Prior customer service experience in the hospitality industry
- Ability to communicate effectively and demonstrate strong interpersonal skills
- Flexibility to work alternating shifts
- Professional attitude and appearance
- Ability to stand for the majority of the shift
- Ability to meet qualitative productivity standards consistently
- Commitment to upholding ADA, FMLA, and other federal, state, and local standards
Job Qualifications
- High school or equivalent education required
- Prior customer service experience in the hospitality industry
- Positive attitude and strong interpersonal skills
- Good communication skills and phone etiquette
- Flexibility when working alternating shifts
- Ability to embody and impart Loren’s unique culture to all associates
- Maintain a professional attitude and appearance
Job Duties
- Greet all guests promptly with a warm and welcoming demeanor and serve as the primary host for the Aperi experience
- Assist guests in selecting wines by offering knowledgeable recommendations and guiding them toward bottles that suit their preferences
- Process guest purchases through the point-of-sale system and ensure all transactions are handled accurately
- Open and present wine bottles to guests and provide the appropriate number of glasses for the group
- Offer and sell food items including charcuterie and other Aperi menu offerings
- Maintain the presentation and organization of the Aperi service area, ensuring wine displays, glassware, and service stations remain clean and well stocked
- Communicate with banquet and hotel leadership regarding guest needs, inventory concerns, or operational issues
- Thank guests as they depart and ensure they leave with a positive and memorable experience
- Perform other duties as requested by leadership
- Perform any other job-related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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