WE''''RE HIRING valet drivers and traffic controllers at University of Kansas Hospital

Job Overview

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Compensation

Hourly
Range $16.00 - $17.00
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Benefits

Medical insurance
telemedicine
accident insurance
critical illness insurance
Hospital Indemnity insurance
401k Retirement Plan
Paid Time Off

Job Description

Towne Park Ltd is a leading hospitality services company committed to creating exceptional experiences through attentive and compassionate customer service. Specializing in valet parking, guest services, and traffic control primarily at hospitals, hotels, and event venues, Towne Park has built a reputation for professionalism, reliability, and a personal touch. The company prides itself on fostering a culture where employees don’t just work but make a significant positive impact on the individuals they serve every day. With a focus on smile creation and memorable guest experiences, Towne Park stands out as a company where team members feel valued and motivated to contribute to something greater than a job. Offering both full-time and part-time employment, Towne Park provides flexible schedules and fosters a work environment where diversity, integrity, and accountability are central values. Compensation for the Guest Service Associate position ranges between $16 to $17 per hour plus tips, ensuring fair pay aligned with experience and skills. Medical benefits, telemedicine support, and retirement savings plans are available to eligible employees, underscoring Towne Park’s dedication to employee well-being and future security.

The Guest Service Associate at Towne Park plays a vital role in delivering compassionate, professional, and efficient hospitality services. This position requires greeting guests warmly, assisting with bell services, facilitating vehicle parking and retrieval, and providing essential information about local amenities and attractions. The associate ensures safety and courtesy in all vehicle operations, including careful parking and retrieval, as well as thorough documentation of every vehicle interaction for security and accountability. The role involves frequent interaction with guests to answer questions, offer directions, and ensure a seamless experience from arrival to departure. Working outdoors under varying weather conditions, the Guest Service Associate must maintain a friendly and professional demeanor at all times while managing physical tasks such as lifting and walking. Flexible shifts accommodate the needs of both the company and the employee, with opportunities to work weekdays, weekends, and various hours. Towne Park values candidates who bring a positive attitude, solid communication skills, and a commitment to team success. This position not only offers competitive compensation and benefits but creates an opportunity to truly brighten someone’s day and leave a lasting positive impression on guests, patients, and visitors alike.

Job Requirements

  • High school diploma or equivalent
  • Valid driver’s license
  • One month experience or training in a related field
  • Ability to read and write English
  • Ability to comprehend simple instructions and correspondence
  • Basic math skills including addition, subtraction, multiplication and division
  • Ability to understand 24-hour time format and parking rate calculations
  • Willingness to work flexible shifts including weekends
  • Ability to perform physical tasks such as lifting up to 100 pounds
  • Ability to work outdoors in various weather conditions
  • Strong customer service orientation

Job Qualifications

  • High school diploma or GED
  • Valid driver’s license for the state of employment or neighboring area
  • One month related experience or equivalent combination of education and experience
  • Knowledge of principles and processes for customer and personal services
  • Ability to read, write and comprehend standard English
  • Ability to perform basic math including money calculations
  • Ability to operate a manual transmission is highly desirable
  • Ability to perform parallel parking
  • Effective interpersonal and communication skills
  • Ability to present information to guests and colleagues in small group settings

Job Duties

  • Maintain pleasant, friendly and professional demeanor with guests, co-workers and clients
  • Acknowledge and greet guests within five feet using guest’s last names
  • Use salutation of the day and welcome guests to the location
  • Practice proper Towne Park phone etiquette
  • Park and retrieve vehicles safely and cautiously
  • Assist guests with bell services and luggage storage
  • Open vehicle and hotel doors for guests
  • Assist with directions, taxis, reservations and other inquiries
  • Provide information about facility outlets, meeting rooms and area attractions
  • Deliver messages, items or guest amenities as requested
  • Shuttle guests to approved locations
  • Explain parking rates and retrieval procedures upon arrival
  • Issue claim checks only after receiving vehicle keys and collect claim checks before issuing keys
  • Complete and maintain all ticket information including key tag, guest folio, vehicle location, damage survey and receipt
  • Calculate and collect revenue for vehicles when needed

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