Wendy's Assistant Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $22.00 - $25.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Paid Time Off
employee discount
flexible schedule
Training and development programs
Professional growth opportunities
Work Life Balance

Job Description

Wendy's is a globally recognized leader in the fast-food industry, known for its fresh, high-quality food offerings and excellent customer service. Established as a fast-food restaurant chain, Wendy's has built a strong reputation by consistently delivering delicious menu items and a memorable dining experience. As a franchisee under the Wendy's Corp umbrella, Cotti Foods Group is an independent business owner managing operations with a commitment to upholding the brand's high standards and values. Cotti Foods Group focuses on providing a supportive environment where employees can grow professionally and contribute to a thriving team culture.

The role of Assistant Manager at Wendy's within Cotti Foods Group is a pivotal position designed to support the overall success of the restaurant. The Assistant Manager plays a vital leadership role by ensuring that the restaurant operates efficiently, delivers an excellent customer experience, and maintains the quality and safety standards Wendy's is known for. This role works closely with the General Manager (GM) and assumes leadership responsibilities in the GM's absence to maintain consistent operations. Key responsibilities include managing work shifts, overseeing administrative tasks, supporting team members, and ensuring compliance with food safety regulations.

As an Assistant Manager, you will be instrumental in setting a positive tone among employees and customers alike, fostering an atmosphere of cooperation and respect. Your leadership will make a direct impact on crew performance, employee development, and ultimately, customer satisfaction. The role demands excellent communication skills, the ability to perform under pressure, and a strong focus on operational excellence. From scheduling team members and managing inventory to conducting health and safety audits, your role will encompass various duties that contribute to the restaurant’s overall performance.

The position offers a dynamic work environment where no two days are the same, and where your leadership can drive meaningful results. You’ll have the opportunity to work alongside a dedicated team, learn key aspects of restaurant management, and play an active role in developing the skills of crew members and shift supervisors. The role is ideal for individuals with prior supervisory experience seeking to build a long-term career in the restaurant industry with opportunities for advancement.

While this position requires individuals 18 years or older who have a food handler's certificate and legal authorization to work in the United States, it also values reliability, professionalism, and a positive, customer-focused attitude. Flexible work hours, dependable transportation, and a strong work ethic are important to meet the demands of this hands-on leadership role. This job is a fantastic opportunity to be part of a trusted brand with a global presence while contributing locally to a community-focused franchise operation.

Job Requirements

  • Ability to contribute to the team and maintain a positive attitude and strong work ethic
  • Demonstrate a friendly attitude and great customer service skills
  • Ability to pay attention to detail, cope with pressure and remain calm during challenging situations
  • Act in a friendly, courteous, and helpful manner with guests and employees
  • Communicate ideas, suggestions, and concerns in a constructive and professional manner
  • Make timely decisions to meet guest and business needs
  • Perform effectively and safely with minimal direct supervision
  • Ability to make quick and appropriate decisions
  • Exert a high degree of energy and drive to meet customer demands
  • Take ownership and responsibility to solve problems

Job Qualifications

  • High school diploma or equivalent
  • Minimum one year supervisory experience
  • Food handler's certificate according to state or local requirements
  • Strong verbal and written communication skills
  • Ability to manage a team effectively
  • Basic math skills
  • Reliable transportation
  • Professional appearance and hygiene standards

Job Duties

  • Assist with management of all operations within the restaurant
  • Drive excellent customer service and maintain company standards
  • Assist with finding, hiring, and developing great Crew Members and Shift Supervisors
  • Oversee a team of associates in a fast-paced environment while ensuring food safety precautions are satisfied
  • Draw up weekly schedules, order merchandise, and assist the General Manager with training, recruiting, promotions and planning
  • Manage the restaurant budget and financial plans
  • Create and maintain a positive and cooperative atmosphere among employees and customers

Job Criteria

Experience

Mid Level (3-7 years)


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