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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k)
Dental Insurance
Vision Insurance
Health Insurance
Paid Time Off
Employee Discounts
Job Description
The hiring company is a dynamic hospitality and vacation services provider focused on delivering outstanding client experiences through various resorts and tour offerings. This company specializes in managing vacation packages, including Mini-Vac tours, hotel reservations, and concierge services, which are designed to enhance the travel and vacation experience for guests. The organization is recognized for its commitment to excellent customer service and its proactive approach to supporting guests throughout their vacation journey, ensuring satisfaction from the moment they check in until their departure. The culture prioritizes diversity and inclusion, offering equal employment opportunities and support to individuals with disabilities through... Show More
Job Requirements
- Open availability between 7:30 am and 9:30 pm including holidays and weekends
- Ability to work in a fast-paced hospitality environment
- Strong verbal and written communication skills
- Customer-focused attitude
- Ability to handle special guest needs and inquiries
- Reliable attendance and punctuality
- Ability to stand for extended periods
- Basic computer literacy
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and handle a fast-paced environment
- Basic computer skills and proficiency with reservation software
- Sales experience is a plus
- Ability to provide excellent guest service and problem-solving
Job Duties
- Book, modify and service reservations for guests and communicate effectively
- Confirm and qualify each incoming guest for their presentation
- Report on tour reconciliations throughout the day to appropriate departments
- Reschedule any missed or no-show Mini-Vac tours
- Answer questions from owners or non-owners concerning their reservations
- Address special needs that owners and non-owners may have
- Greet non-owners and guests upon arrival for their vacation
- Review qualifications with guests at booking, confirming and check-in
- Provide guests with local information and hotel area maps
- Sell Busch Gardens and Scuppers tickets along with any other tickets that enhance guests’ vacations
- Report on arrivals, no shows, tour invites, late arrivals, and daily room and in-house booking activity daily
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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