Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $14.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
Life insurance
short-term disability
Job Description
HEI Hotels & Resorts is a renowned hospitality management company that has recently expanded its distinguished portfolio with the Marriott Virginia Beach Oceanfront Resort, located directly on the picturesque Virginia Beach boardwalk. This premier oceanfront property offers guests breathtaking views of the Atlantic Ocean, upscale accommodations, a variety of vibrant dining options, and modern meeting and event spaces designed to serve both leisure and business travelers. The hotel is part of the dynamic Cavalier Resort campus, further enhancing its reputation as a high-end coastal destination in one of Virginia's most sought-after beachfront communities.
The success of HEI Hotels & Resorts is built upon the dedication and passion of their associates, who are the core of every guest experience. HEI places significant emphasis on fostering an enriching workplace where employees can thrive, grow, and contribute to excellence in hospitality. The company is committed to offering competitive compensation and benefits, advanced tools and training, and a supportive culture to empower its workforce. This dedication to its employees ensures that HEI properties consistently deliver outstanding service and guest satisfaction.
The role at the Marriott Virginia Beach Oceanfront Resort is focused on providing superior customer service while maintaining a clean and attractive outlet for guests. This position is hourly with a salary of $14.00 per hour, and it is not eligible for tips, service charges, or discretionary performance bonuses. The primary responsibility of this role is to greet and assist customers promptly with a friendly and sincere welcome. The employee is expected to prepare customers' orders accurately and efficiently, handle guest payments correctly through the appropriate payment methods such as cash, credit card, or house charge, and ensure guest satisfaction by tactfully resolving any issues or concerns. Maintaining the highest standards for product preparation and cleanliness of work and service areas is also a critical part of this position.
The role requires strong interpersonal and communication skills, attention to detail, and the ability to work well within a team. Candidates should be able to manage point-of-sale operations, perform basic mathematical tasks related to cash handling, and adapt to working in confined spaces for extended periods, whether sitting or standing. HEI Hotels & Resorts embraces diversity and encourages candidates from all backgrounds, including those with military experience, to apply. The company values inclusivity and is dedicated to building a workplace where everyone feels welcomed and valued.
The success of HEI Hotels & Resorts is built upon the dedication and passion of their associates, who are the core of every guest experience. HEI places significant emphasis on fostering an enriching workplace where employees can thrive, grow, and contribute to excellence in hospitality. The company is committed to offering competitive compensation and benefits, advanced tools and training, and a supportive culture to empower its workforce. This dedication to its employees ensures that HEI properties consistently deliver outstanding service and guest satisfaction.
The role at the Marriott Virginia Beach Oceanfront Resort is focused on providing superior customer service while maintaining a clean and attractive outlet for guests. This position is hourly with a salary of $14.00 per hour, and it is not eligible for tips, service charges, or discretionary performance bonuses. The primary responsibility of this role is to greet and assist customers promptly with a friendly and sincere welcome. The employee is expected to prepare customers' orders accurately and efficiently, handle guest payments correctly through the appropriate payment methods such as cash, credit card, or house charge, and ensure guest satisfaction by tactfully resolving any issues or concerns. Maintaining the highest standards for product preparation and cleanliness of work and service areas is also a critical part of this position.
The role requires strong interpersonal and communication skills, attention to detail, and the ability to work well within a team. Candidates should be able to manage point-of-sale operations, perform basic mathematical tasks related to cash handling, and adapt to working in confined spaces for extended periods, whether sitting or standing. HEI Hotels & Resorts embraces diversity and encourages candidates from all backgrounds, including those with military experience, to apply. The company values inclusivity and is dedicated to building a workplace where everyone feels welcomed and valued.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to handle cash transactions accurately
- Strong communication and interpersonal skills
- Ability to work flexible hours including weekends and holidays
- Must be able to stand or sit for extended periods
- Ability to follow hygiene and safety protocols
- Must comply with company attendance policies
Job Qualifications
- Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing
- Ability to operate a keyboard and Point of Sale procedures
- Ability to effectively deal with and resolve conflict situations, such as inaccurate check total
- Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation
- Effective verbal and written communication skills
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, listen to, and understand requests
- Prepare customers' orders as requested accurately and efficiently
- Ring guest check correctly
- close the check to the proper method of payment, including cash, credit card or house charge
- Ensure guest satisfaction
- in the event of dissatisfaction, tactfully negotiate resolution
- Maintain the highest level of standards for all product preparation
- Clean or sanitize work areas, utensils, equipment, service stations or seating areas
- Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
- Balance house bank at the end of the shift
- Retrieve and return bank from vault to workstation to ensure accountability
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job-related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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