Visitor Experience Lead

Stanley Black & Decker is a global leader in the manufacturing of power tools, outdoor equipment, and industrial solutions, known for its iconic brands such as DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER. With a workforce of approximately 43,500 diverse and high-performing professionals spread across 60 countries, the company continually drives innovation through its Industry 4.0 Initiative, focusing on smart factory technologies that enhance product quality, environmental sustainability, and social value. Founded in 1843, Stanley Black & Decker boasts a rich history but remains a vibrant and evolving organization committed to advancing the manufacturing trade with cutting-edge technology and solutions. As the world's largest tool company, Stanley Black & Decker offers a dynamic and inclusive workplace where individuals are encouraged to grow, learn, and contribute meaningfully to a purpose-driven mission that supports makers, doers, protectors, and everyday heroes around the world.

We are currently seeking a Visitor Experience Lead to join our Experience & Innovation Center located at the Stanley Black & Decker Tools & Outdoor headquarters in Towson, MD. This full-time onsite leadership role offers a competitive salary range of $62,200 to $100,200 annually and is designed for an individual passionate about hospitality, event planning, and delivering best-in-class visitor services in a corporate environment. As the Visitor Experience Lead, you will be the primary face of hospitality, responsible for executing exceptional visitor and event experiences that align with our brand values and organizational standards. You will coordinate multiple events and meetings concurrently, managing every aspect from logistical details, room setups, and audio-visual requirements to vendor relations and compliance with company policies. This position demands a highly organized and customer-focused professional able to multitask, solve problems in real-time, and engage collaboratively across cross-functional teams.

In this role, you will serve as the key liaison for all hospitality inquiries and event coordination, ensuring seamless onsite execution that enhances visitor satisfaction. Your responsibilities include preparing detailed itineraries and event materials, conducting site searches and RFPs, managing support vendors including AV and temporary staff, and maintaining up-to-date knowledge of local attractions and hospitality trends to elevate the visitor experience further. The position requires physical stamina to stand and walk for extended periods and the ability to handle materials weighing up to 25 pounds. Proficiency in Microsoft Office Suite is essential for preparing documents, presentations, and communications.

Joining Stanley Black & Decker means becoming part of a global team dedicated to innovation, inclusion, and personal development. The company provides a comprehensive benefits package, including medical, dental, life, vision, and disability insurance, a 401(k) plan, Employee Stock Purchase Plan, paid time off, tuition reimbursement, and discounts on Stanley Black & Decker products. Employees benefit from a wealth of learning resources, including digital learning portals and specialized certificate programs, fostering continuous growth and diverse career path opportunities. Stanley Black & Decker prides itself on its welcoming culture that values mutual respect, diverse perspectives, and sustainable business practices, with a strong focus on giving back to local and global communities. If you are eager to contribute to a world-class team while advancing your career in a purpose-driven company, consider this unique Visitor Experience Lead opportunity to make a meaningful impact and help build innovative technology that shapes the future.