Job Overview
Employment Type
Full-time
Compensation
Salary
Range $68,000.00 - $85,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Stock options
bonus
Employee Discounts
Job Description
DraftKings is a leading technology company that operates in the gaming and sports entertainment industry, known for integrating cutting-edge artificial intelligence to redefine how business and customer engagement evolve. Headquartered in Boston and publicly traded on NASDAQ under the ticker DKNG, DraftKings is committed to innovation, combining data-driven insights with creativity to offer unparalleled experiences. The company's culture thrives on embracing emerging technologies, shaping the future of gaming and customer interaction through bold, progressive steps. As an industry leader, DraftKings ensures that innovation is infused in every facet of its operations, from improving player experiences to streamlining internal processes and pioneering new product offerings.
The role of a VIP Host at DraftKings is pivotal to cultivating and sustaining meaningful relationships with the company's most dedicated players. This position is more than traditional customer service; it encompasses a strategic partnership to nourish player loyalty and maximize engagement through personalized interactions and tailored services. As a VIP Host, you will spearhead the daily execution of the VIP engagement program, which focuses on understanding and anticipating player needs to deliver exceptional and memorable experiences.
This position demands an individual who is adept at creating new business revenue streams by fostering authentic and trusted relationships with VIP players. The VIP Host is responsible for managing comprehensive player relations, including organizing and attending local events, maintaining regular communication, and providing prompt responses to escalations. Maintaining situational awareness of the competitive market landscape is crucial, as is proactively informing players about new games, promotions, and platform enhancements to keep them engaged and excited.
A key component of the role involves gathering and analyzing player feedback, which directly informs product and service improvements and identifies untapped opportunities for growth. The VIP Host ensures strict adherence to VIP policies and responsible gaming practices, safeguarding both the players and the company’s reputation. Employment in this role requires compliance with state gaming licensing regulations, underscoring the importance of integrity and professionalism.
The US base salary range for this full-time position is $68,000 to $85,000, complemented by potential bonuses, equity options, and comprehensive benefits. DraftKings values diversity, collaboration, and a fast-paced, entrepreneurial spirit, making it an ideal workplace for individuals eager to contribute to a dynamic and transformative industry. If you are motivated by innovation and the prospect of playing a central part in delivering world-class customer experiences within a regulated and evolving landscape, the VIP Host role at DraftKings offers an exceptional career opportunity.
The role of a VIP Host at DraftKings is pivotal to cultivating and sustaining meaningful relationships with the company's most dedicated players. This position is more than traditional customer service; it encompasses a strategic partnership to nourish player loyalty and maximize engagement through personalized interactions and tailored services. As a VIP Host, you will spearhead the daily execution of the VIP engagement program, which focuses on understanding and anticipating player needs to deliver exceptional and memorable experiences.
This position demands an individual who is adept at creating new business revenue streams by fostering authentic and trusted relationships with VIP players. The VIP Host is responsible for managing comprehensive player relations, including organizing and attending local events, maintaining regular communication, and providing prompt responses to escalations. Maintaining situational awareness of the competitive market landscape is crucial, as is proactively informing players about new games, promotions, and platform enhancements to keep them engaged and excited.
A key component of the role involves gathering and analyzing player feedback, which directly informs product and service improvements and identifies untapped opportunities for growth. The VIP Host ensures strict adherence to VIP policies and responsible gaming practices, safeguarding both the players and the company’s reputation. Employment in this role requires compliance with state gaming licensing regulations, underscoring the importance of integrity and professionalism.
The US base salary range for this full-time position is $68,000 to $85,000, complemented by potential bonuses, equity options, and comprehensive benefits. DraftKings values diversity, collaboration, and a fast-paced, entrepreneurial spirit, making it an ideal workplace for individuals eager to contribute to a dynamic and transformative industry. If you are motivated by innovation and the prospect of playing a central part in delivering world-class customer experiences within a regulated and evolving landscape, the VIP Host role at DraftKings offers an exceptional career opportunity.
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 3 years in sales, account management, or a customer-facing role
- Ability to thrive in fast-paced and collaborative settings
- Strong analytical skills for data-driven decision-making
- Willingness to travel and work non-traditional hours including nights and weekends
- Ability to obtain and maintain required State Gaming Licenses
Job Qualifications
- Bachelor's degree in a related field or relevant experience
- At least 3 years of experience in a Sales, Account Management, or customer-facing role
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment
- Analytical mindset to make quick and confident decisions on data and trends
- Willingness to travel and work nights and weekends
Job Duties
- Create new business revenue by understanding and developing strong, authentic, and trusted player relationships
- Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses
- Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players
- Compile player feedback to support improvements to the platform and identify opportunities
- Execute against all VIP policies and guidelines, including responsible gaming policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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