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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $26.00 - $28.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Retirement Plan
Paid Time Off
holiday time off
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Paid parental leave
Personal Leave
Job Description
Rapport is a distinguished division of FLIK Hospitality Group, which is itself a part of the globally recognized Compass Group USA. Specializing in guest and employee services, meeting and event planning, and conference center management, Rapport stands apart as a leader in providing high-quality hospitality experiences. Unlike typical recruitment agencies, Rapport focuses exclusively on long-term career growth, offering its ambassadors direct employment that emphasizes professional development, comprehensive training, and ongoing support. This commitment creates a nurturing environment for career advancement, where employees are welcomed warmly and equipped with the skills needed to excel and progress within the hospitality industry. Rapport... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in client facing roles
- excellent interpersonal skills
- ability to work under pressure
- strong organizational and multitasking abilities
- professional demeanor and appearance
- availability to work flexible hours
- knowledge of meeting room booking software
- ability to remain calm and collected in emergencies
- good communication skills
Job Qualifications
- Associates degree or equivalent professional VIP client facing work experience
- possess very strong interpersonal relationship skills
- excellent writing, verbal, and public speaking skills
- experience with high profile clientele
- experience in customer service
- experience in a lead customer service or supervisory capacity preferred
- ability to communicate well and guide a team
- strong computer skills and knowledge of office technology/equipment
- punctual, dependable, and dedicated to achieving excellence
- experience in 5 star hotels or luxury retail
Job Duties
- Responsible for proper entry and escort of high-profile VIP visitors
- motivate and set the tone for staff by demonstrating a pleasant, engaging, customer oriented attitude
- ensure the highest level of hospitality and service is provided to VIP guests
- verify visitor identity prior to arrival and create photo bios for the visitors
- track and manage incoming VIP visitors
- manage closely all activity in the internal visitor process
- act as first point of contact for all activities and emergencies, remaining alert
- serve as point person, taking ownership of challenges within the conference center, resolving or escalating as required
- handle meeting room bookings using the reservation system, focusing on strategic assignment to maximize utilization
- answer global switchboard calls, direct calls, and manage message receipt and delivery
- handle on-floor conference room activities, being aware of meeting start/end times, attendees, food and beverage orders, and inform relevant staff of changes or special requests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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