Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
team environment
Job Description
The M Club at UNC Charlotte Marriott is a renowned hospitality establishment located in Charlotte, NC, known for delivering exceptional guest experiences and premium services. As part of the Marriott International family, this club offers a sophisticated and comfortable space catering primarily to university visitors, professionals, and travelers seeking a high level of personalized attention during their stay. The M Club stands out for its commitment to excellence, blending modern amenities with a warm, welcoming atmosphere that reflects Marriott's global standards of hospitality.
At the M Club, guests enjoy exclusive access to a variety of services, including curated dining options, relaxing lounges, and convenient concierge assistance designed to enhance every aspect of their visit. The club's location, adjacent to the bustling UNC Charlotte campus, makes it a preferred choice for guests attending university events, business meetings, or exploring the vibrant city of Charlotte. With an emphasis on customer satisfaction and attention to detail, the M Club continuously strives to create memorable experiences that encourage repeat visits and long-term loyalty.
We are currently seeking a friendly and proactive Concierge Attendant to join our dedicated team. This role is integral to delivering the high level of personalized service our clientele expects. The Concierge Attendant will act as the ultimate host, serving as the primary point of contact for guests requiring assistance during their stay. This includes providing detailed information about the hotel amenities and local attractions, arranging various guest services such as transportation, dining, and entertainment reservations, and facilitating smooth communication between guests and other hotel departments.
The ideal candidate is outgoing, articulate, and possesses strong English communication skills. A genuine guest-service focus is essential, as is the ability to work collaboratively within a dynamic team environment. The role demands attention to detail, adaptability, and a friendly demeanor that makes guests feel valued and well cared for throughout their stay.
This position offers flexible on-site hours, accommodating varied schedules while providing an engaging workplace within the hospitality industry. Working at the M Club presents an excellent opportunity for individuals passionate about guest services and looking to build a career in hotel management and hospitality. By joining our team, you will contribute to an environment that prioritizes guest satisfaction and professional growth, supported by Marriott’s reputation for excellence and innovation in service delivery.
At the M Club, guests enjoy exclusive access to a variety of services, including curated dining options, relaxing lounges, and convenient concierge assistance designed to enhance every aspect of their visit. The club's location, adjacent to the bustling UNC Charlotte campus, makes it a preferred choice for guests attending university events, business meetings, or exploring the vibrant city of Charlotte. With an emphasis on customer satisfaction and attention to detail, the M Club continuously strives to create memorable experiences that encourage repeat visits and long-term loyalty.
We are currently seeking a friendly and proactive Concierge Attendant to join our dedicated team. This role is integral to delivering the high level of personalized service our clientele expects. The Concierge Attendant will act as the ultimate host, serving as the primary point of contact for guests requiring assistance during their stay. This includes providing detailed information about the hotel amenities and local attractions, arranging various guest services such as transportation, dining, and entertainment reservations, and facilitating smooth communication between guests and other hotel departments.
The ideal candidate is outgoing, articulate, and possesses strong English communication skills. A genuine guest-service focus is essential, as is the ability to work collaboratively within a dynamic team environment. The role demands attention to detail, adaptability, and a friendly demeanor that makes guests feel valued and well cared for throughout their stay.
This position offers flexible on-site hours, accommodating varied schedules while providing an engaging workplace within the hospitality industry. Working at the M Club presents an excellent opportunity for individuals passionate about guest services and looking to build a career in hotel management and hospitality. By joining our team, you will contribute to an environment that prioritizes guest satisfaction and professional growth, supported by Marriott’s reputation for excellence and innovation in service delivery.
Job Requirements
- high school diploma or equivalent
- proven experience in customer service or hospitality roles
- excellent communication skills in English
- ability to handle multiple tasks in a fast-paced environment
- flexible availability including weekends and holidays
- strong interpersonal skills
- basic knowledge of local services and attractions preferred
Job Qualifications
- high school diploma or equivalent
- previous experience in hospitality or customer service preferred
- excellent verbal and written communication skills in English
- strong interpersonal and problem-solving skills
- ability to work flexible hours including weekends and holidays
- familiarity with local area and attractions is a plus
- team-player attitude
Job Duties
- provide information to guests about hotel amenities and local attractions
- arrange and confirm guest services such as transportation, dining, and entertainment reservations
- assist guests with check-in and check-out processes as needed
- coordinate communication between guests and other hotel departments
- handle guest requests and resolve issues promptly and courteously
- maintain a welcoming and organized concierge area
- support team members to ensure smooth daily operations
Job Criteria
Experience
No experience required
Job Location
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