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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Free tickets to Merlin attractions
30% discount in retail shops and restaurants
Magical memories creation opportunity
inclusive workplace
Flexible working hours
Job Description
LEGOLAND California Resort is a renowned family-focused entertainment destination located in Carlsbad, California. As part of the globally recognized Merlin Entertainments Group, LEGOLAND California Resort offers a unique blend of LEGO-themed attractions that cater to guests of all ages. This expansive resort includes two LEGO-themed hotels, a Water Park, SEA LIFE Aquarium, over 60 rides and attractions, 20 food and beverage locations, and 14 retail stores, making it a premier amusement destination that celebrates creativity, imagination, and fun. Dedicated to creating unforgettable family memories, the resort continually blends entertainment with education through its distinctive LEGO brand experiences and engaging events.Show More
Job Requirements
- High school diploma or equivalent
- Minimum one-year experience in a guest service role or equivalent
- Must be able to stand and walk intermittently and occasionally lift up to 40 pounds
- Ability to communicate clearly and effectively with guests and team members
- Must be self-motivated and able to work independently
- Willingness to work evenings and weekends as required
- Ability to manage groups of guests and deliver engaging experiences
- Must be able to work in varying indoor and outdoor conditions including wet or humid environments
Job Qualifications
- Minimum one-year previous guest service role experience or equivalent
- Enjoys working directly with guests and has experience in a guest-focused role
- Possess ability to execute tasks in an orderly and timely manner and work well independently
- Extensive or ability to quickly learn knowledge of LEGOLAND Parks, LEGO Group, and Merlin Entertainments
- Experience facilitating workshops for groups of 15 or more people
- Ability to deliver information and interact with guests in a conversational manner
- Ability to work well under pressure while providing outstanding service
- Excellent professional verbal and written communication skills
- Willingness to work flexible hours including evenings and weekends
Job Duties
- Provide memorable guest service while engaging with guests as you support guest flow and safety at all experiences and events
- Use your energy and brilliance to energize and engage with guests in specialized experiences
- Act as a representative of the resort by meeting or exceeding guest service expectations outlined in the Guest Obsession program
- Collaborate with the Guest Excellence team to create memorable experiences in line with Guest Obsession strategy
- Keep up to date on the latest LEGO models, attractions, and resort experiences to incorporate in VIP tours and communicate to hosts
- Quickly build relationships with VIP groups to create memorable experiences tailored to each member
- Utilize knowledge of LEGOLAND California Resort and LEGO creativity to craft and deliver fun, engaging experiences
- Cross-train in other subdivisions of the Resort such as Admissions and Guest Services
- Assist with check-in, build assistance, hosting birthday parties, and setup/breakdown of corporate events
- Perform other duties as required in the VIP Experience or Commercial department
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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