Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $27.00
Benefits
competitive compensation
Medical insurance after 30 days
Dental insurance after 30 days
Vision insurance after 30 days
Accrued vacation and sick time
Paid holidays
401k with company matching
Generous employee pet care discounts
Job Description
VCA Animal Specialty Group (ASG) is a distinguished emergency and specialty referral hospital dedicated to providing exceptional veterinary care. Located adjacent to Griffith Park and the Los Angeles Zoo, this facility is uniquely positioned to serve both routine specialty needs and urgent emergency cases with the highest standard of medical expertise. VCA ASG specializes in offering comprehensive specialty services, management of emergencies, and hospitalization for both stable and critically ill patients. The hospital is equipped with advanced medical technologies and staffed by a team of experienced veterinary professionals committed to compassionate patient care. Known for their dedication to veterinary medicine,... Show More
Job Requirements
- Minimum of 1 year of veterinary experience required
- Ability to communicate with clients, doctors and staff professionally, respectfully and compassionately
- Ability to prioritize and multitask
- Ability to answer a high volume of calls, emails, and text message
- Ability to work quickly and efficiently in a fast-paced environment with minimal instruction
- Ability to remain professional and respectful under high pressure situations
Job Qualifications
- Minimum of 1 year of veterinary customer service experience as a CSR or DA
- Ability to communicate with clients, doctors and staff professionally, respectfully and compassionately
- Ability to prioritize and multitask
- Ability to work quickly and efficiently in a fast-paced environment with minimal instruction
- Ability to remain professional and respectful under high pressure situations
Job Duties
- Communicate with clients (greet, check-in, and check-out clients, answer phones, present estimates, etc.)
- Collect presenting concerns from clients and visually triage patients specifically for critical patients
- Schedule and confirm appointments for all specialty departments and emergency
- Process payment transactions, including Care Credit, Scratch Pay
- Send out and obtain records from referring Primary Care Veterinarians
- Send and receive phone calls, texts and emails
- Maintain hospital cleanliness, including the lobby, exam rooms, restrooms, pharmacy, breakroom, etc.
- Manage digital medical records, reports and correspondence
- Ensure clients are having an overall excellent experience
Job Location
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