Valet Supervisor - Memphis, TN

Parking Management Company (PMC) is a leading provider of comprehensive parking and transportation management services across a diverse array of markets. With a strong commitment to delivering premier guest experiences and safety, PMC specializes in ensuring smooth operations for both clients and their customers. Their focus on service excellence and operational efficiency has positioned them as a trusted partner for many businesses requiring attentive and professional valet and parking services. PMC takes pride in fostering an inclusive and respectful work environment where employees are empowered to grow and succeed. As an equal opportunity employer, PMC is committed to compliance with ADA and EEO regulations, emphasizing pay transparency, workman’s compensation, and employee leave rights in accordance with federal, state, and local laws.

The Valet Supervisor / Guest Service Coordinator role at PMC is a pivotal position within the Valet Parking Division, designed to support and oversee valet operations at assigned accounts. This full-time or part-time non-exempt position reports directly to the Account Manager and offers an hourly wage with additional tip opportunities, recognizing service performance and customer interactions. The role demands a dynamic individual capable of coordinating vehicle flow efficiently, fostering exceptional guest service, managing staff performance, and upholding PMC’s strict standards of safety and professionalism. The Valet Supervisor plays a key leadership role, assisting the Guest Service Manager with daily operational oversight, conducting pre-shift meetings, and ensuring associate compliance with uniform and grooming standards.

Beyond operational management, the Valet Supervisor serves as the first point of contact for guest concerns, addressing questions or service issues promptly and professionally to maintain customer satisfaction. They are also responsible for the management of valet equipment, supplies, and staging areas, ensuring readiness for smooth service delivery. Effective communication with team members, the Account/City Manager, and other stakeholders is critical to maintaining seamless coordination and a positive team environment.

PMC emphasizes a culture of safety and accountability; therefore, the Valet Supervisor oversees safe key handling, vehicle management, and compliance with incident reporting protocols. They promote a culture of teamwork and continuous improvement, encouraging associates to engage in decision-making and skill development while modeling behaviors that align with company values. Candidates for this role must be dependable, adaptable, and capable of handling the demands of a fast-paced, guest-focused environment.

PMC offers competitive benefits including medical, vision, and dental insurance upon eligibility, 401K options, supplemental insurance such as life and critical illness coverage, bonus opportunities, paid training, and tuition assistance through Bellevue University. They also support a military-friendly workplace and provide employee discounts nationwide, underscoring their commitment to employee well-being and professional growth. The company operates on an at-will employment basis with a 120-day introductory period, providing performance assessments and compliance with all applicable wage and labor laws. This role offers a comprehensive opportunity for experienced hospitality professionals seeking to lead and make a direct impact within a reputable parking management service.