Valet Supervisor

First Hospitality, founded in 1985 and headquartered in Chicago, is a prominent hotel development, investment, and management company. Known for its forward-thinking approach, First Hospitality aims to deliver exceptional value through excellence and a willingness to innovate within the hospitality industry. The company's strategic vision focuses on creating value for all stakeholders by embracing new ideas and fostering a culture of inclusiveness and respect. First Hospitality is committed to building a diverse and high-performing workforce that respects individual differences, promoting a collaborative, flexible, and fair work environment. This commitment enables the company to meet the evolving needs of its customers while supporting continuous employee growth and satisfaction. As an Equal Opportunity Employer, First Hospitality prioritizes inclusivity and fairness in every aspect of its operations.

The role of a Valet Supervisor at First Hospitality is a critical position that directly impacts the guest experience. Valet Supervisors are often the first in-person contact for hotel guests, embodying the brand's values through their engagement, attentiveness, and service-oriented mindset. They are responsible for supporting both the realized and unrealized needs of guests throughout their hospitality experience. The role demands a creative approach to problem-solving and the ability to serve as an effective brand liaison, ensuring that guests receive not only standard service but also a memorable and exceptional stay.

Valet Supervisors at First Hospitality take on the primary duties of parking vehicles, delivering and exceeding guest expectations, executing brand service standards, resolving challenges, and maintaining excellent communication with guests, peers, and leadership. They engage in purposeful communication, building rapport with guests to uncover their expectations and meet their unique needs. Additionally, they promote hotel brand loyalty programs, encourage guest participation, and offer special package upgrades, enhancing the overall guest experience.

This role also involves close coordination with various hotel departments to ensure the timely and accurate delivery of guest requests and challenge resolution. Valet Supervisors demonstrate empathy towards guests, listen to their concerns carefully, and solicit feedback when necessary to provide corrective actions. Maintaining professionalism in line with brand and company expectations is vital, along with understanding and communicating hotel emergency procedures to ensure guest safety at all times.

Further responsibilities include providing coaching feedback to valet attendants, assisting with the training of new hires, and helping with scheduling to ensure business needs are effectively met. This position requires physical stamina, including the ability to stand and walk frequently throughout the workday and occasionally lift up to 30 pounds.

This opportunity offers insurance enrollment from day one, paid time off starting immediately, holiday pay from the first day of employment, and 401(k) enrollment after 30 days. Additionally, employees benefit from hotel and travel discounts at worldwide destinations, professional development opportunities, and pathways for promotion within the company. A career as a Valet Supervisor at First Hospitality provides the chance to thrive in an inclusive, dynamic environment dedicated to hospitality excellence and employee growth.