Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
leadership development programs
equal opportunity employment
Advancement opportunities
Professional training
Job Description
Evolution Parking & Guest Services is a leading provider of parking and guest services that caters to a broad spectrum of clients including hotels, event venues, hospitals, and commercial properties. Known for its commitment to excellence and customer satisfaction, the company prides itself on delivering reliable, professional, and courteous service to all guests and clients. Evolution Parking continually invests in training and leadership programs to support employee development and ensure consistently high-quality service. This dedication to superior guest experience and operational efficiency has made Evolution Parking a trusted name in the parking services industry, with a strong reputation for safety, respect, and professionalism.
The Valet Ramp Captain role at Evolution Parking & Guest Services is a pivotal leadership position responsible for overseeing valet operations and ensuring an exceptional guest experience. The Ramp Captain leads by example, delivering outstanding customer service and maintaining operational efficiency in all facets of the valet parking process. This position requires responding promptly to guest requests, managing traffic flow within the valet staging areas, and supervising valet attendants to uphold the highest standards of professionalism and safety. The Ramp Captain supports the Guest Service Manager, stepping into their role as needed and ensuring smooth daily operations. This role also emphasizes leadership development through participation in programs like Crescendo Academy and Crescendo Leadership Development, promoting continuous growth among team members.
The ideal candidate for the Valet Ramp Captain will possess strong customer service skills, excellent communication abilities, and proven leadership experience in valet operations. Candidates should be highly organized, able to multitask efficiently in a dynamic, fast-paced environment, and demonstrate meticulous attention to detail. Key responsibilities include maintaining a clean and safe working environment, managing vehicle retrieval and parking with care, and adhering to all company policies, appearance standards, and site-specific safety procedures. Evolution Parking & Guest Services values inclusivity and equal opportunity, offering advancement potential to all qualified applicants regardless of background. A valid US Driver's License and experience with HRIS platforms such as ADP are also required, ensuring the Ramp Captain can effectively manage both the operational and human resource aspects of the position. This full-time role is ideal for individuals passionate about guest service and leadership in the parking services industry and looking to grow within a supportive and professional company.
The Valet Ramp Captain role at Evolution Parking & Guest Services is a pivotal leadership position responsible for overseeing valet operations and ensuring an exceptional guest experience. The Ramp Captain leads by example, delivering outstanding customer service and maintaining operational efficiency in all facets of the valet parking process. This position requires responding promptly to guest requests, managing traffic flow within the valet staging areas, and supervising valet attendants to uphold the highest standards of professionalism and safety. The Ramp Captain supports the Guest Service Manager, stepping into their role as needed and ensuring smooth daily operations. This role also emphasizes leadership development through participation in programs like Crescendo Academy and Crescendo Leadership Development, promoting continuous growth among team members.
The ideal candidate for the Valet Ramp Captain will possess strong customer service skills, excellent communication abilities, and proven leadership experience in valet operations. Candidates should be highly organized, able to multitask efficiently in a dynamic, fast-paced environment, and demonstrate meticulous attention to detail. Key responsibilities include maintaining a clean and safe working environment, managing vehicle retrieval and parking with care, and adhering to all company policies, appearance standards, and site-specific safety procedures. Evolution Parking & Guest Services values inclusivity and equal opportunity, offering advancement potential to all qualified applicants regardless of background. A valid US Driver's License and experience with HRIS platforms such as ADP are also required, ensuring the Ramp Captain can effectively manage both the operational and human resource aspects of the position. This full-time role is ideal for individuals passionate about guest service and leadership in the parking services industry and looking to grow within a supportive and professional company.
Job Requirements
- Associate's degree, high school diploma, or GED required, or relevant working experience
- Experience in valet parking
- Valid US Driver's License
- 2+ years in a management position
- Experience with HRIS platforms such as ADP
- Experience with customer service
- Strong customer service and client relationship skills
- Excellent oral and written communication skills
- Strong technology proficiency
- Strong organizational skills with attention to detail and accuracy
- Ability to collaborate effectively and work as part of a team
- Exceptional multitasking ability in a fast-paced environment
Job Qualifications
- Associate's degree, high school diploma, or GED required, or relevant working experience
- Experience in valet parking
- Valid US Driver's License
- 2+ years in a management position
- Experience with HRIS platforms such as ADP
- Experience with customer service
- Strong customer service and client relationship skills
- Excellent oral and written communication skills
- Strong technology proficiency
- Strong organizational skills with attention to detail and accuracy
- Ability to collaborate effectively and work as part of a team
- Exceptional multitasking ability in a fast-paced environment
Job Duties
- Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients
- Greet guests in a professional and friendly demeanor upon arrival and departure
- Ensure valet attendants provide the highest level of customer service
- Provide strong leadership and lead by example to enhance the team's performance
- Monitor and maintain efficient traffic flow throughout the valet staging area
- Supervise valet operations and resolve issues in the absence of the Guest Service Manager
- Retrieve and park vehicles in designated areas cautiously
- Follow all appearance standards including complete, approved pressed uniform
- Follow all attendance standards as required by the scheduling
- Execute all terms and conditions as set forth in company policies and procedures
- Adhere to site-specific safety and security procedures
- Maintain a clean, neat work environment including ramp, valet desk, parking area, bell carts, and trash receptacles
- Ensure all keys are properly stowed in the key box
- Participate in Crescendo Academy and Crescendo Leadership Developmental Programs
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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