Valet - Part Time - $17/hr + Tips - Horseshoe Black Hawk Casino

Towne Park is a reputable company specializing in parking and hospitality services, known for delivering exceptional guest experiences across various locations. The company is committed to providing competitive and fair compensation tailored to each employee's skills, experience, education, and location. Towne Park's work environment is designed for individuals who thrive on customer service excellence and operational efficiency. It operates in a dynamic setting where safety, professionalism, and guest satisfaction are paramount, making it a leading name in the parking and guest services industry.

The role of Guest Service Associate at Towne Park is a pivotal position that demands a combination of hospitality skills, safety awareness, and customer service proficiency. This is a part-time role primarily scheduled for weekends, specifically Saturdays and Sundays from 10am to 6pm, with the possibility of additional shifts. Compensation for this position is competitive, offering an hourly base pay of $17 plus tips, reflecting the company’s commitment to rewarding quality service.

As a Guest Service Associate, the individual is responsible for delivering a friendly, attentive, and efficient service to guests, enhancing their overall experience. The position involves parking and retrieving vehicles safely, assisting with luggage handling when applicable, and providing helpful information about the facility and local attractions. This customer-facing role requires excellent interpersonal skills and a professional demeanor, as associates are the face of Towne Park’s brand during guest interactions.

The job duties include greeting guests within five feet with warmth and professionalism, utilizing guest last names during conversations to personalize service, and practicing proper phone etiquette. Parking duties demand cautious and slow driving, opening vehicle and hotel doors for guests, and accurately handling parking tickets and payments. Associates are also tasked with providing directions, facilitating reservations and taxi services, and delivering messages or amenities, which requires good communication skills and local knowledge.

Towne Park values safety and operational standards highly. The associate must carefully issue claim checks after securing vehicle keys and manage ticket information meticulously, including key tags, guest folios, and damage surveys. The role requires physical stamina due to outdoor work exposure, with responsibilities that include lifting heavy objects, navigating environmental conditions, and occasionally traveling up to 5 percent of the time.

Applicants must hold a valid driver’s license applicable to the work location and have at least one month of related experience or equivalent training. Towne Park emphasizes on ensuring reasonable accommodations are available for individuals with disabilities to perform job functions effectively. The company fosters a supportive environment where employees have access to benefits such as accident, critical illness, hospital indemnity insurance, telemedicine, and a 401k retirement savings plan, subject to eligibility. Seasonal and temporary positions do not qualify for these benefits.

This role is ideal for individuals who are enthusiastic about hospitality, possess a strong work ethic, and enjoy interacting with diverse groups of people in a fast-paced setting. Towne Park provides an opportunity to grow within a company dedicated to employee satisfaction and guest service excellence. The Guest Service Associate position is more than just a job; it is a chance to be part of a respected team delivering comfort, safety, and convenience to guests every day.