Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $32.72
Work Schedule
Flexible
Benefits
Generous Paid Time Off
Comprehensive health plans
Life and Disability Insurance
401(k) Plan
Employee assistance program
parental and caregiver leave
Sick Time Off
Job Description
Resorts World Hotel NYC is a premier hospitality destination located in New York City, known for its vibrant atmosphere, exceptional guest services, and commitment to excellence. It is part of the larger Resorts World New York complex, which offers gaming, dining, entertainment, and lodging experiences designed to attract both local visitors and international travelers. Known for blending modern luxury with attentive customer care, Resorts World Hotel NYC aims to provide guests with a memorable and seamless stay. This establishment thrives on a culture of dedication, professionalism, and teamwork, ensuring that all facets of guest interaction meet the highest standards of quality and service.
The Valet Parking Attendant position at Resorts World Hotel NYC offers an exciting career opportunity within the Operations department, specifically under the leadership of the Operations Manager. This full-time role provides an hourly wage of $32.72, with varying shifts that cover both daytime and overnight hours, reflecting the dynamic nature of the hospitality industry. As a Valet Parking Attendant, you will be the first point of contact for guests arriving or departing the hotel. Your responsibilities will include safely and efficiently parking and retrieving guest vehicles while providing stellar customer service that reflects the company’s high standards.
In this role, you will coordinate the complete valet service process starting from the guest's arrival, handling key exchanges, issuing tickets, and inputting customer information using electronic devices. Safety is paramount, and you will be required to park and retrieve vehicles with care, ensuring proper placement and accurate tracking of each vehicle's location. Prior to parking, you will inspect vehicles for any pre-existing damages and note these observations appropriately. Your courteous attitude and excellent communication skills will help you respond swiftly to guest inquiries, provide directions, and assist with loading or unloading personal items.
Valet attendants at Resorts World Hotel NYC serve as professional brand ambassadors; they open vehicle doors, guide guests, and maintain a welcoming atmosphere. Your role also includes traffic management within the parking area, positioning barricades, monitoring ramp safety, and arranging towing services if needed. Handling valet fee transactions accurately at the end of each shift is another critical duty. Furthermore, you will be expected to maintain clear communication with guests, team members, and supervisors, and to report any incidents or accidents immediately.
The role demands physical stamina as it involves prolonged periods of walking or running, sometimes throughout the entire shift, and occasionally lifting items up to 50 pounds. Working conditions vary and include indoor parking garages as well as outdoor lots exposed to different weather conditions. Previous valet experience and familiarity with operating manual transmission vehicles are preferred but not mandatory. Resorts World Hotel NYC encourages team collaboration and offers a positive work environment where employees are valued and motivated to succeed.
The Valet Parking Attendant position at Resorts World Hotel NYC offers an exciting career opportunity within the Operations department, specifically under the leadership of the Operations Manager. This full-time role provides an hourly wage of $32.72, with varying shifts that cover both daytime and overnight hours, reflecting the dynamic nature of the hospitality industry. As a Valet Parking Attendant, you will be the first point of contact for guests arriving or departing the hotel. Your responsibilities will include safely and efficiently parking and retrieving guest vehicles while providing stellar customer service that reflects the company’s high standards.
In this role, you will coordinate the complete valet service process starting from the guest's arrival, handling key exchanges, issuing tickets, and inputting customer information using electronic devices. Safety is paramount, and you will be required to park and retrieve vehicles with care, ensuring proper placement and accurate tracking of each vehicle's location. Prior to parking, you will inspect vehicles for any pre-existing damages and note these observations appropriately. Your courteous attitude and excellent communication skills will help you respond swiftly to guest inquiries, provide directions, and assist with loading or unloading personal items.
Valet attendants at Resorts World Hotel NYC serve as professional brand ambassadors; they open vehicle doors, guide guests, and maintain a welcoming atmosphere. Your role also includes traffic management within the parking area, positioning barricades, monitoring ramp safety, and arranging towing services if needed. Handling valet fee transactions accurately at the end of each shift is another critical duty. Furthermore, you will be expected to maintain clear communication with guests, team members, and supervisors, and to report any incidents or accidents immediately.
The role demands physical stamina as it involves prolonged periods of walking or running, sometimes throughout the entire shift, and occasionally lifting items up to 50 pounds. Working conditions vary and include indoor parking garages as well as outdoor lots exposed to different weather conditions. Previous valet experience and familiarity with operating manual transmission vehicles are preferred but not mandatory. Resorts World Hotel NYC encourages team collaboration and offers a positive work environment where employees are valued and motivated to succeed.
Job Requirements
- Must be at least 18 years of age
- Valid driver's license with good driving records
- Must be authorized to work in the United States and able to provide documentation verifying eligibility as required by the Department of Homeland Security
- Ability to operate guest vehicles requiring normal coordination including eye-hand hand-foot
- Ability to move from valet stand to customer cars by walking or running for extended periods of time sometimes for entire duration of shift
- Occasionally lift and carry customer luggage or personal items up to 50 lbs
Job Qualifications
- Excellent customer service and communication skills
- Ability to communicate with guests
- Ability to learn quickly and use sound decision making to thrive in fast-paced environments
- Ability to operate guest vehicles requiring normal coordination including eye-hand hand-foot
- Previous valet experience preferred
- Ability to operate manual transmission vehicles
Job Duties
- Coordinate full valet service process from arrival to departure including greeting guests retrieving keys issuing tickets and entering customer information via electronic devices
- Park and retrieve guest vehicles safely and efficiently ensuring proper vehicle placement and accurate tracking of vehicle location
- Inspect vehicles for pre-existing damage and document findings using electronic or manual ticketing systems
- Deliver exceptional customer service by building rapport responding promptly to inquiries and providing directions or assistance as needed
- Act as a professional brand ambassador by courteously interacting with guests opening vehicle doors and assisting with unloading and loading personal items
- Maintain vehicle safety and security by directing traffic positioning barricades monitoring ramp or drive areas and arranging towing services when required
- Request collect and accurately process applicable valet fees
- assist with reconciling end-of-shift revenue and ticket distribution
- Immediately report incidents accidents or claims to the Operations Manager or Shift Lead
- Communicate professionally and effectively with guests clients supervisors and teammates at all times
Job Criteria
Experience
No experience required
Job Location
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