Job Overview
Compensation
Hourly
Exact $21.00
Work Schedule
Flexible
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k Retirement Plan
Job Description
Towne Park is a leading parking management company dedicated to providing exceptional parking and guest services across various locations. Known for its commitment to excellence, Towne Park specializes in delivering professional valet and parking services tailored to meet the needs of clients in hospitality, corporate, healthcare, and event industries. With a focus on safety, reliability, and customer satisfaction, Towne Park ensures every guest experience is seamless, efficient, and welcoming. The company emphasizes career growth, ongoing training, and a supportive work environment to help employees thrive and deliver outstanding service.
The Guest Service Associate role at Towne Park is an essential position focused on delivering outstanding hospitality and parking services. This role requires a friendly, attentive, and efficient individual who can skillfully park and retrieve guest vehicles while maintaining a professional demeanor. The position includes assisting guests with their luggage during arrivals and departures and providing helpful information about the facility and surrounding area. This is a part-time, hourly position with a pay rate of $21 per hour, requiring availability from Wednesday to Sunday, between 2pm and 10pm. The role demands physical stamina and the ability to work in outdoor environments, often in varying weather conditions.
Key responsibilities include greeting guests warmly within five feet of interaction, addressing guests by their last names, and using a courteous salutation to ensure the guest feels welcomed. The Guest Service Associate will operate vehicles safely, ensuring swift yet cautious parking and retrieval. The role involves practical duties such as assisting with bell services, luggage delivery and pick-up, and opening vehicle and hotel doors for guests. Additionally, the associate will provide directions, assist with taxi and transportation arrangements, and share information about nearby attractions, meeting rooms, and amenities. Handling administrative tasks related to parking such as issuing claim checks, collecting payments, and maintaining accurate ticket and key records is also a crucial part of this job.
The role requires keen customer service skills combined with basic math proficiency to manage transactions accurately. Towne Park values team players who can contribute to a smooth operation by adhering to established guidelines while maintaining flexibility to respond effectively to guest needs and concerns. The position is both physically demanding and rewarding, perfect for individuals who enjoy active work and engaging with people regularly. Eligible employees can enroll in benefits such as accident, critical illness, and hospital indemnity insurance, telemedicine services, and participate in the company’s 401k retirement plan. This comprehensive support underscores Towne Park’s commitment to employee well-being and career satisfaction.
The Guest Service Associate role at Towne Park is an essential position focused on delivering outstanding hospitality and parking services. This role requires a friendly, attentive, and efficient individual who can skillfully park and retrieve guest vehicles while maintaining a professional demeanor. The position includes assisting guests with their luggage during arrivals and departures and providing helpful information about the facility and surrounding area. This is a part-time, hourly position with a pay rate of $21 per hour, requiring availability from Wednesday to Sunday, between 2pm and 10pm. The role demands physical stamina and the ability to work in outdoor environments, often in varying weather conditions.
Key responsibilities include greeting guests warmly within five feet of interaction, addressing guests by their last names, and using a courteous salutation to ensure the guest feels welcomed. The Guest Service Associate will operate vehicles safely, ensuring swift yet cautious parking and retrieval. The role involves practical duties such as assisting with bell services, luggage delivery and pick-up, and opening vehicle and hotel doors for guests. Additionally, the associate will provide directions, assist with taxi and transportation arrangements, and share information about nearby attractions, meeting rooms, and amenities. Handling administrative tasks related to parking such as issuing claim checks, collecting payments, and maintaining accurate ticket and key records is also a crucial part of this job.
The role requires keen customer service skills combined with basic math proficiency to manage transactions accurately. Towne Park values team players who can contribute to a smooth operation by adhering to established guidelines while maintaining flexibility to respond effectively to guest needs and concerns. The position is both physically demanding and rewarding, perfect for individuals who enjoy active work and engaging with people regularly. Eligible employees can enroll in benefits such as accident, critical illness, and hospital indemnity insurance, telemedicine services, and participate in the company’s 401k retirement plan. This comprehensive support underscores Towne Park’s commitment to employee well-being and career satisfaction.
Job Requirements
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work or within a commutable distance from the state you are applying to work
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10s and 100s
- Ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state of employment or a commutable distance
- One month related experience or training or equivalent combination of education and experience
- Knowledge of customer and personal services principles and processes
- Ability to read and write standard English
- Ability to comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Effective presentation skills in one-on-one and small group situations
- Basic math skills including addition, subtraction, multiplication and division with money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers and clients
- Greet guests within five feet using guest last names and a professional, friendly demeanor
- Use appropriate salutation of the day and welcome guests to the location
- Follow company phone etiquette and post up in designated areas when not completing tasks
- Park and retrieve vehicles driving slowly and cautiously
- Assist guests with bell services, luggage storage, and opening vehicle and hotel doors
- Provide guests with directions, taxis, reservations and information about the facility and local attractions
- Deliver messages, items and guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures
- Issue claim checks only after receiving vehicle keys and collect claim checks prior to issuing keys
- Complete and maintain all ticket information including key tags, guest folio, vehicle location, damage surveys and claim check receipts
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
