Valet Attendant - The Cove $17.81 - $20/HR + Tips

Burbank, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Range $17.81 - $20.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading parking management company dedicated to providing exceptional parking and guest services across various facilities including airports, hotels, hospitals, and entertainment venues. Known for its commitment to quality and customer satisfaction, Towne Park emphasizes professionalism, safety, and hospitality in every interaction. The company is recognized for its competitive compensation packages, supportive work environment, and opportunities for growth. Employees at Towne Park are part of a team that values respect, teamwork, and delivering top-tier services that enhance the overall guest experience at each location.

This position is for a Guest Service Associate who plays a critical role in delivering exceptional hospitality services to guests. The ideal candidate will be responsible for managing guest vehicles in a courteous and efficient manner while maintaining safety and professionalism at all times. The role encompasses providing parking and retrieval services, assisting guests with luggage, and offering helpful information and directions. Additionally, the associate will support guests throughout their arrival and departure, ensuring a memorable and positive experience.

Working primarily on the PM shift from Monday through Sunday, the Guest Service Associate is expected to maintain a friendly and professional demeanor, greet guests promptly, and ensure all vehicle services are conducted safely and efficiently. This position requires a valid driver’s license, the ability to perform basic mathematical calculations, and the capability to communicate clearly with guests. Candidates should be able to work outdoors for extended periods in various weather conditions, demonstrating physical stamina and attention to safety.

Towne Park offers competitive pay ranging from $17.81 to $20 per hour plus tips, with a 50-cent shift differential for overnight shifts. Employees are also eligible for various benefits including accident, critical illness, and hospital indemnity insurance, telemedicine, and a 401k retirement savings plan, subject to eligibility based on job classification and tenure. This role is perfect for individuals who enjoy interacting with the public, possess strong customer service skills, and take pride in providing seamless and professional parking and guest service operations. The company supports its employees with ongoing training and opportunities to excel in their careers within the hospitality and parking management industry.

Job Requirements

High school diploma or GED
Valid driver’s license for the applicable state or commutable distance
At least one month related experience or training or equivalent education and experience
Ability to communicate clearly in English
Physical ability to perform duties including lifting up to 100 pounds occasionally
Ability to work outdoors in various weather conditions
Ability to follow established procedures and directions
Ability to perform basic math calculations
Willingness to work PM shift Monday through Sunday
Capability to safely operate vehicles and assist guests

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state or within a commutable distance
One month related experience or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English
Ability to comprehend simple instructions and correspondence
Ability to write simple correspondence
Ability to present information effectively in one-on-one and small group situations
Ability to perform basic arithmetic including addition, subtraction, multiplication and division using American money units
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission and perform parallel parking is highly desirable

Job Duties

Maintain pleasant, friendly and professional demeanor with guests, co-workers and clients
Acknowledge and greet guests within five feet using guest last names
Use salutation of the day and welcome guests to the location
Practice proper Towne Park phone etiquette
Park and retrieve vehicles while driving slowly and cautiously
Assist guests with bell services and luggage storage
Open all vehicle and hotel doors for guests
Assist guests with directions, taxis, reservations and other inquiries
Provide information about outlets, meeting rooms, amenities, and local attractions
Deliver messages, items and guest amenities as requested
Shuttle guests to approved locations
Explain parking rates and retrieval procedures
Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys
Complete and maintain all ticket information including key tag, guest folio, vehicle location, damage survey, and claim check receipt
Calculate and collect revenue when needed