
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.18 - $19.50
Work Schedule
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a distinguished hospitality services company committed to creating memorable and exceptional experiences for guests at hospitals, hotels, and other establishments. Their mission revolves around delivering compassionate service that eases the anxiety of patients and their families, creating joyful and memorable moments for visitors, and fostering a supportive and positive working environment for employees. Operating in a sector that emphasizes customer experience and hospitality, Towne Park has earned a reputation for its dedication to quality and care, impacting millions of people each year through its attentive service and professional approach. As a leader in the hospitality services industry, Towne Park not only values the satisfaction of its clients and customers but also prioritizes the growth and well-being of its workforce. The company fosters a culture where team members can thrive and make genuine differences every day, contributing to a community centered around kindness, respect, and service excellence.
The role of Guest Service Associate at Towne Park offers an exciting opportunity to become an essential part of this dynamic team. This position is designed for individuals who take pride in delivering outstanding hospitality services with a focus on attentiveness, friendliness, and efficiency. The Guest Service Associate is responsible for parking and retrieving guest vehicles carefully and safely while providing welcoming and convenient assistance with luggage and other guest needs during arrivals and departures. This role is vital in enhancing the guest experience as it involves direct interaction with visitors, ensuring their stay or visit starts and ends positively. Hourly compensation ranges from $19.18 to $19.50, with an additional $2.21 shift differential for overnight shifts, reflecting Towne Park's commitment to fair and competitive pay.
Scheduled to work from Friday through Sunday, this position suits individuals seeking rewarding weekend employment with meaningful impact. Towne Park supports its employees by offering benefits such as accident and critical illness insurance, hospital indemnity plans, telemedicine services, and enrollment in a 401(k) retirement savings plan, although eligibility depends on employment classification and hours worked. It's important to note that this specific role may be seasonal or temporary and might not qualify for all benefits. The Guest Service Associate's primary responsibilities include greeting guests warmly, handling vehicles with care, facilitating luggage assistance, managing parking charges, and providing helpful information about local amenities and logistics, all while maintaining a professional and courteous demeanor. To succeed in this position, candidates should demonstrate excellent communication skills, a valid driver’s license, and the ability to perform basic math accurately. Physical demands include the ability to lift heavy weights occasionally and work outdoors in various weather conditions. Through this role, associates at Towne Park have the chance to make a significant positive difference daily, ensuring every guest feels welcomed and valued while supporting the company's mission to create smiles and lasting impressions.
The role of Guest Service Associate at Towne Park offers an exciting opportunity to become an essential part of this dynamic team. This position is designed for individuals who take pride in delivering outstanding hospitality services with a focus on attentiveness, friendliness, and efficiency. The Guest Service Associate is responsible for parking and retrieving guest vehicles carefully and safely while providing welcoming and convenient assistance with luggage and other guest needs during arrivals and departures. This role is vital in enhancing the guest experience as it involves direct interaction with visitors, ensuring their stay or visit starts and ends positively. Hourly compensation ranges from $19.18 to $19.50, with an additional $2.21 shift differential for overnight shifts, reflecting Towne Park's commitment to fair and competitive pay.
Scheduled to work from Friday through Sunday, this position suits individuals seeking rewarding weekend employment with meaningful impact. Towne Park supports its employees by offering benefits such as accident and critical illness insurance, hospital indemnity plans, telemedicine services, and enrollment in a 401(k) retirement savings plan, although eligibility depends on employment classification and hours worked. It's important to note that this specific role may be seasonal or temporary and might not qualify for all benefits. The Guest Service Associate's primary responsibilities include greeting guests warmly, handling vehicles with care, facilitating luggage assistance, managing parking charges, and providing helpful information about local amenities and logistics, all while maintaining a professional and courteous demeanor. To succeed in this position, candidates should demonstrate excellent communication skills, a valid driver’s license, and the ability to perform basic math accurately. Physical demands include the ability to lift heavy weights occasionally and work outdoors in various weather conditions. Through this role, associates at Towne Park have the chance to make a significant positive difference daily, ensuring every guest feels welcomed and valued while supporting the company's mission to create smiles and lasting impressions.
Job Requirements
- High school diploma or equivalent
- Valid driver’s license for the state or commutable location
- One month related experience or training or equivalent education and experience
- Knowledge of customer service principles
- Ability to read, write and comprehend instructions and correspondence
- Basic math skills including addition, subtraction, multiplication and division
- Ability to understand 24 hour and military time
- Ability to understand parking rates
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work or within a commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s using American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post up in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Deliver messages, items and/or guest amenities as requested
- Shuttle guests to appropriate places approved by the location
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
- Consistently complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Consistently complete location on all key tags after parking vehicle
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
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