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Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $22.50
Work Schedule
Standard Hours
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k plan
Job Description
Towne Park is a well-established company specializing in providing exceptional parking and hospitality services to guests at various locations. Known for its commitment to quality and customer satisfaction, Towne Park operates across multiple sites, delivering professional and courteous valet and guest service operations. The company emphasizes a fair and competitive compensation structure, ensuring employees are rewarded appropriately based on their skills, experience, and location. With a strong focus on safety, kindness, and efficiency, Towne Park prioritizes creating a welcoming and seamless guest experience from vehicle drop-off to retrieval.
The Guest Service Associate role at Towne Park is pivotal in ma... Show More
The Guest Service Associate role at Towne Park is pivotal in ma... Show More
Job Requirements
- High school diploma or GED
- Valid driver’s license for the state of employment or within commutable distance
- One month of related experience or training
- Ability to communicate effectively in English
- Ability to handle physical demands such as lifting up to 100 pounds occasionally
- Ability to work outdoors in various weather conditions
- Availability to work Monday through Sunday including overnight shifts
- Ability to perform tasks requiring physical stamina such as walking, standing, kneeling and climbing
- Willingness to follow established practices and procedures
- Ability to maintain professional demeanor under pressure
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state of employment or within commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English
- Ability to comprehend simple instructions and write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to perform basic arithmetic including addition, subtraction, multiplication and division
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers and clients
- Acknowledge and greet guests within five feet using guest last names
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and inquiries
- Provide guests with information about outlets, meeting rooms, amenities and main area attractions
- Deliver messages, items and guest amenities
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures to guests
- Issue claim checks only after receiving vehicle keys
- Collect claim checks prior to issuing keys
- Complete and maintain all ticket information including key tag, guest folio, vehicle location, damage survey and claim check receipt
- Calculate and collect revenue when needed
- Consistently complete location on all key tags after parking vehicle
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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