Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $22.50
Work Schedule
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a reputable company specializing in providing premium parking and guest services across multiple locations, focusing on delivering safe, reliable, and courteous experiences to all clients. The company prides itself on maintaining high standards of excellence and customer satisfaction, making it a recognized leader in its industry. Towne Park is committed to offering competitive and fair compensation packages to attract qualified professionals who can contribute to their mission and elevate their guests' experiences. The organization fosters a supportive work environment with a focus on employee development, rewarding work ethic, and maintaining a respectful culture.
The Guest Service Associate role at Towne Park is pivotal in maintaining and enhancing the company's commitment to exceptional hospitality and service. This position is primarily responsible for providing attentive, friendly, and efficient customer service to all guests. As a frontline representative, the Guest Service Associate is tasked with parking and retrieving guest vehicles safely and promptly, ensuring a smooth and secure experience from arrival to departure. The role involves assisting guests with luggage, including delivery and pick-up where applicable, and providing accurate information about services, facilities, and local attractions. This role requires a professional demeanor, excellent communication skills, and a genuine desire to make guests feel welcome and valued.
As a Guest Service Associate, you will work on a flexible schedule covering Monday through Sunday shifts, including overnight hours, for which a shift differential is provided. The compensation package for this role includes an hourly base pay starting at $22.50 plus tips, and a $1.50 shift differential for overnight shifts to recognize the importance of these hours. The position is engaged in numerous guest-facing duties including vehicle valet services, bell services, guest inquiries, and the management of claim checks and parking rates. Employees must be physically capable of performing demanding tasks that include lifting heavy luggage and vehicles, handling a high volume of guest interactions, and enduring various weather conditions. This role offers an excellent opportunity for individuals passionate about hospitality and guest service to contribute to a dynamic team with room for growth.
Towne Park’s benefits package supports employees with several valuable offerings such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a 401k retirement savings plan. Eligibility for benefits depends on job classification, employment length, and hours worked, while seasonal and temporary roles do not qualify for these additional benefits. This comprehensive compensation and benefits system underscores the company's dedication to not only guest satisfaction but also employee well-being and financial security.
Joining Towne Park as a Guest Service Associate means becoming part of a steadfast company that values professionalism, safety, and outstanding client experience. You will be equipped with the necessary tools and guidance to thrive in a role that challenges your interpersonal skills and physical capabilities while offering consistent work hours and competitive wages in a growing industry. Your contribution will be vital in maintaining Towne Park’s status as a trusted provider of valet and parking services, where excellent customer service is a hallmark of daily operations.
The Guest Service Associate role at Towne Park is pivotal in maintaining and enhancing the company's commitment to exceptional hospitality and service. This position is primarily responsible for providing attentive, friendly, and efficient customer service to all guests. As a frontline representative, the Guest Service Associate is tasked with parking and retrieving guest vehicles safely and promptly, ensuring a smooth and secure experience from arrival to departure. The role involves assisting guests with luggage, including delivery and pick-up where applicable, and providing accurate information about services, facilities, and local attractions. This role requires a professional demeanor, excellent communication skills, and a genuine desire to make guests feel welcome and valued.
As a Guest Service Associate, you will work on a flexible schedule covering Monday through Sunday shifts, including overnight hours, for which a shift differential is provided. The compensation package for this role includes an hourly base pay starting at $22.50 plus tips, and a $1.50 shift differential for overnight shifts to recognize the importance of these hours. The position is engaged in numerous guest-facing duties including vehicle valet services, bell services, guest inquiries, and the management of claim checks and parking rates. Employees must be physically capable of performing demanding tasks that include lifting heavy luggage and vehicles, handling a high volume of guest interactions, and enduring various weather conditions. This role offers an excellent opportunity for individuals passionate about hospitality and guest service to contribute to a dynamic team with room for growth.
Towne Park’s benefits package supports employees with several valuable offerings such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a 401k retirement savings plan. Eligibility for benefits depends on job classification, employment length, and hours worked, while seasonal and temporary roles do not qualify for these additional benefits. This comprehensive compensation and benefits system underscores the company's dedication to not only guest satisfaction but also employee well-being and financial security.
Joining Towne Park as a Guest Service Associate means becoming part of a steadfast company that values professionalism, safety, and outstanding client experience. You will be equipped with the necessary tools and guidance to thrive in a role that challenges your interpersonal skills and physical capabilities while offering consistent work hours and competitive wages in a growing industry. Your contribution will be vital in maintaining Towne Park’s status as a trusted provider of valet and parking services, where excellent customer service is a hallmark of daily operations.
Job Requirements
- High school diploma or general education degree
- Valid driver’s license for the state applying to work or within commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Ability to read and write standard English
- Ability to comprehend instructions and short correspondence
- Physical ability to exert force up to 100 pounds occasionally
- Availability to work Monday through Sunday including overnight shifts
- Ability to perform physical tasks such as climbing stairs, stooping, kneeling, crouching, and crawling
- Willingness to work outdoors in varying weather conditions
- Ability to safely park and retrieve vehicles
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work or within a commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- Ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post up in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Deliver messages, items and/or guest amenities as requested
- Shuttle guests to appropriate places that are approved by the location
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
- Consistently complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Consistently complete location on all key tags after parking vehicle
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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