Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Uniform allowance
employee recognition programs
Job Description
The Nugget is a distinguished hospitality establishment renowned for its commitment to providing exceptional service to its guests. As a reputable hotel and entertainment venue, the Nugget prides itself on creating a welcoming and memorable environment, ensuring that every guest experience is characterized by warmth, attentiveness, and professionalism. With a rich history of superior guest service, the Nugget continues to be a favored destination where visitors can enjoy comfortable accommodations, excellent dining options, and engaging activities in a vibrant atmosphere.
The role of the valet attendant at the Nugget is pivotal in setting the first impression for every guest arriving at the property. This position is designed for individuals who excel in guest relations and have a passion for delivering attentive, friendly, and efficient valet services. The valet attendant will be the initial point of contact for guests as they arrive via vehicle, responsible for providing courteous greetings, assisting with luggage handling, and anticipating their needs to enhance their overall stay.
As a valet attendant, you will operate both manual and automatic transmission vehicles skillfully, ensuring the safe and careful parking of guests’ vehicles. This role requires maintaining the flow of traffic in the valet area, preventing congestion, and ensuring that all vehicles are securely parked and keys safely stored. You will also assist the bell desk with various guest services, including answering questions about the hotel, nearby attractions, and special events. Resolving guest inquiries efficiently within your scope of authority and escalating issues when necessary are crucial elements of this position.
The valet attendant role demands a strong focus on safety and professionalism. This includes reporting any suspicious activities or incidents promptly to supervisors or security teams, adhering strictly to hotel policies and local regulations, and maintaining a clean, well-organized work environment. Physical stamina is essential, as the job involves standing or walking for extended periods, lifting luggage and items up to 50 lbs, and working outdoors during various weather conditions when special events are held.
Successful candidates must be at least 19 years of age, possess a valid Nevada driver’s license with a clean driving record for the past three years, and must obtain Alcohol Awareness Certification within the first 30 days of employment. Effective communication skills in English, both verbal and written, are mandatory to ensure seamless interaction with guests and team members.
The Nugget values reliability and punctuality, expecting valet attendants to maintain regular and predictable attendance. Joining the Nugget means becoming part of a team that emphasizes mutual recognition, where employees who go above and beyond are acknowledged and encouraged. This positon offers a dynamic work environment that combines interaction with guests, teamwork, and the opportunity to contribute meaningfully to the hospitality experience.
Overall, this is a fantastic opportunity for individuals seeking a rewarding career in the hospitality industry who thrive in customer-facing roles and enjoy being an integral part of a team dedicated to excellence in guest services.
The role of the valet attendant at the Nugget is pivotal in setting the first impression for every guest arriving at the property. This position is designed for individuals who excel in guest relations and have a passion for delivering attentive, friendly, and efficient valet services. The valet attendant will be the initial point of contact for guests as they arrive via vehicle, responsible for providing courteous greetings, assisting with luggage handling, and anticipating their needs to enhance their overall stay.
As a valet attendant, you will operate both manual and automatic transmission vehicles skillfully, ensuring the safe and careful parking of guests’ vehicles. This role requires maintaining the flow of traffic in the valet area, preventing congestion, and ensuring that all vehicles are securely parked and keys safely stored. You will also assist the bell desk with various guest services, including answering questions about the hotel, nearby attractions, and special events. Resolving guest inquiries efficiently within your scope of authority and escalating issues when necessary are crucial elements of this position.
The valet attendant role demands a strong focus on safety and professionalism. This includes reporting any suspicious activities or incidents promptly to supervisors or security teams, adhering strictly to hotel policies and local regulations, and maintaining a clean, well-organized work environment. Physical stamina is essential, as the job involves standing or walking for extended periods, lifting luggage and items up to 50 lbs, and working outdoors during various weather conditions when special events are held.
Successful candidates must be at least 19 years of age, possess a valid Nevada driver’s license with a clean driving record for the past three years, and must obtain Alcohol Awareness Certification within the first 30 days of employment. Effective communication skills in English, both verbal and written, are mandatory to ensure seamless interaction with guests and team members.
The Nugget values reliability and punctuality, expecting valet attendants to maintain regular and predictable attendance. Joining the Nugget means becoming part of a team that emphasizes mutual recognition, where employees who go above and beyond are acknowledged and encouraged. This positon offers a dynamic work environment that combines interaction with guests, teamwork, and the opportunity to contribute meaningfully to the hospitality experience.
Overall, this is a fantastic opportunity for individuals seeking a rewarding career in the hospitality industry who thrive in customer-facing roles and enjoy being an integral part of a team dedicated to excellence in guest services.
Job Requirements
- Minimum 19 years of age
- Must be skilled in manual and automatic transmission vehicles
- High school diploma or equivalent is required
- Effectively communicate with others both verbally and in written form using the English language
- Alcohol Awareness Certification within the first 30 days required
- Valid Nevada driver's license and clean 3-year DMV record required
- Ability to walk, stand, or sit for extended periods of time
- Ability to lift, and move product up to 50 lbs
- Fine finger manipulation
- Work environment may include smoke and variable temperature, lighting, and noise levels
- Work may be performed indoors and outdoors during special events
Job Qualifications
- High school diploma or equivalent
- Skilled in operating manual and automatic transmission vehicles
- Effective verbal and written communication skills in English
- Ability to maintain a professional and courteous demeanor
- Knowledge of safety protocols and guest service standards
- Ability to work cooperatively with a diverse team
- Alcohol Awareness Certification
- Valid Nevada driver’s license with clean DMV record
Job Duties
- Warmly greet all arriving guests at the valet entrance while providing courteous, efficient, and enthusiastic valet parking services
- Accommodate guests requiring special assistance and aid
- Report issues and/or potential problems to security or immediate supervisor to avoid traffic congestion and delays in the valet area
- Assist in regulating the movement and flow of vehicles to avoid traffic congestion
- Answer guest questions about hotel registration, restaurants, events, activities, and attractions
- Resolve guest problems within the scope of authority, otherwise refer to the supervisor on duty
- Report all alleged thefts or missing items to the supervisor and/or hotel security for further investigation
- Assist bell person with the movement of luggage as necessary
- Assist the bell desk, answering telephone calls, and walk-up guests’ questions, in a professional and courteous manner
- Ensure guests vehicles are secured after parking and keys are secured in the key box
- Accurately complete guest claim tickets, ensure all necessary information is noted on the claim check i.e. vehicle dents, scratches and or damage
- Match guest claim check number and the guests’ last name to the claim check on the vehicle/keys to ensure delivery to appropriate guest
- Establish and maintain effective channels of communication with all levels of the Nugget team and guests
- Using the Nugget’s system of recognition, recognize team members who are going “above and beyond” as appropriate
- Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations
- Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike
- Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager
- Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same
- Regular predictable attendance is required
- Other duties and responsibilities as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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