Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $16.90 - $18.90
Work Schedule
Rotating Shifts
Night Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a renowned parking and hospitality services company dedicated to delivering exceptional guest experiences. Known for its commitment to safety, efficiency, and professionalism, Towne Park operates across multiple locations providing premium valet, self-parking, and shuttle services. The company prides itself on fostering a positive environment for both its employees and guests, ensuring that every interaction reflects the brand's core values of hospitality and customer care. Towne Park provides competitive wages and opportunities for career advancement, making it an attractive employer within the parking and hospitality industry.
The Guest Service Associate role at Towne Park is a pivotal position that combines hospitality and operational tasks to enhance guest satisfaction. This role focuses on welcoming and assisting guests in a courteous and professional manner while handling their vehicles with utmost care. The associate is responsible for parking and retrieving guest vehicles promptly and safely, assisting with baggage, and providing information about parking services and local amenities. The position requires excellent communication skills, a friendly demeanor, and the ability to handle physical demands like lifting and standing for extended periods. Scheduled predominantly during the evening and overnight shifts, the role offers a base pay starting at $16.90 per hour plus tips and includes a shift differential for overnight work.
As a Guest Service Associate, individuals will maintain a professional and friendly presence at all times, greeting guests personally within five feet and using guest names when possible. The post entails driving vehicles cautiously, assisting with luggage, opening doors, and offering guidance on parking rates and retrieval procedures. Additional responsibilities include delivering guest messages and amenities and providing shuttle services where applicable. Towne Park values safety highly, so associates adhere strictly to established procedures and are expected to operate within defined guidelines to avoid any errors that might affect service quality.
The role requires the physical ability to lift up to 100 pounds occasionally and work outdoors in various weather conditions. Reasonable accommodations are offered to ensure inclusivity for individuals with disabilities. Employees are also eligible for a range of benefits including accident and critical illness insurance, hospital indemnity, telemedicine benefits, and participation in the 401k retirement savings plan, subject to eligibility. This job is ideal for individuals who enjoy engaging with the public, have a strong attention to detail, and thrive in a dynamic, service-oriented environment where safety and guest satisfaction are prioritized.
The Guest Service Associate role at Towne Park is a pivotal position that combines hospitality and operational tasks to enhance guest satisfaction. This role focuses on welcoming and assisting guests in a courteous and professional manner while handling their vehicles with utmost care. The associate is responsible for parking and retrieving guest vehicles promptly and safely, assisting with baggage, and providing information about parking services and local amenities. The position requires excellent communication skills, a friendly demeanor, and the ability to handle physical demands like lifting and standing for extended periods. Scheduled predominantly during the evening and overnight shifts, the role offers a base pay starting at $16.90 per hour plus tips and includes a shift differential for overnight work.
As a Guest Service Associate, individuals will maintain a professional and friendly presence at all times, greeting guests personally within five feet and using guest names when possible. The post entails driving vehicles cautiously, assisting with luggage, opening doors, and offering guidance on parking rates and retrieval procedures. Additional responsibilities include delivering guest messages and amenities and providing shuttle services where applicable. Towne Park values safety highly, so associates adhere strictly to established procedures and are expected to operate within defined guidelines to avoid any errors that might affect service quality.
The role requires the physical ability to lift up to 100 pounds occasionally and work outdoors in various weather conditions. Reasonable accommodations are offered to ensure inclusivity for individuals with disabilities. Employees are also eligible for a range of benefits including accident and critical illness insurance, hospital indemnity, telemedicine benefits, and participation in the 401k retirement savings plan, subject to eligibility. This job is ideal for individuals who enjoy engaging with the public, have a strong attention to detail, and thrive in a dynamic, service-oriented environment where safety and guest satisfaction are prioritized.
Job Requirements
- high school diploma or general education degree (GED)
- valid driver's license for the state you are applying to work or within a commutable distance from the state
- one month related experience and/or training or equivalent combination of education and experience
- ability to read and write standard English language
- ability to perform basic math operations including addition, subtraction, multiplication and division
- ability to understand 24 hour and military time
- ability to understand applicable rates
- ability to operate a vehicle cautiously
- ability to perform parallel parking
- ability to lift up to 100 pounds occasionally and work in outdoor weather conditions
- ability to provide excellent customer service and maintain a friendly demeanor
- availability to work pm shifts, Monday through Sunday
Job Qualifications
- high school diploma or general education degree (GED)
- must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work
- one (1) month related experience and/or training or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Duties
- maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- acknowledges and greets guests within five feet with a professional and friendly demeanor
- uses guest last names during interactions
- uses salutation of the day and welcomes guests to the location
- practices proper Towne Park phone etiquette
- posts up in designated areas when not completing tasks
- parks and retrieves vehicles while driving slowly and cautiously
- assists guests with bell services and luggage storage as needed
- opens all vehicle and hotel doors for guests
- assists guests with directions, taxis, reservations and other inquiries
- provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- delivers messages, items and/or guest amenities as requested
- shuttles guests to appropriate places that are approved by the location
- explains parking rates and retrieval procedures to guests upon arrival
- issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- consistently completes location on all key tags after parking vehicle
- calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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