Valet Attendant - Luxury Hotel (East Bay) $16.90 - $19.61/HR + Tips
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.90 - $19.61
Work Schedule
Standard Hours
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a well-established company specializing in providing premier parking management and hospitality services across various locations. Known for its commitment to creating a seamless and welcoming experience for guests, Towne Park operates with a focus on safety, efficiency, and exceptional customer service. The company offers a variety of parking solutions tailored to meet the unique needs of clients in different sectors, including hotels, airports, entertainment venues, and corporate offices. With a dedicated workforce and an emphasis on professional development, Towne Park not only values the satisfaction of its clients but also the growth and well-being of its employees. Employees of Towne Park enjoy competitive and fair compensation packages, inclusive benefits, and opportunities for advancement within the organization.
The Guest Service Associate role at Towne Park is an essential position that plays a pivotal part in ensuring guests receive outstanding hospitality and parking services. This role involves a blend of customer service and operational duties centered around greeting guests warmly and managing vehicle parking and retrieval safely and promptly. The ideal candidate will be someone who possesses excellent interpersonal skills, a friendly and professional demeanor, and the ability to work efficiently and carefully while handling guest vehicles and luggage. The position offers hourly compensation ranging from $16.90 to $19.61 per hour plus tips, with an additional shift differential of $2 to $4 for overnight shifts. The work schedule spans Monday through Sunday, providing a consistent framework for individuals seeking full-time employment.
In this dynamic role, the Guest Service Associate greets guests within five feet, using guest last names to personalize interactions, and ensures they feel welcomed from the moment they arrive. The associate also handles vehicle parking, driving slowly and cautiously to prevent damage, and assists with bell services such as luggage delivery and storage when necessary. Understanding the importance of clear communication, the associate explains parking rates and retrieval procedures to guests and manages the ticketing system accurately for all vehicles under their care. Additional responsibilities include assisting guests with directions, taxi services, reservations, and providing information about local amenities and points of interest.
Physical demands of the job require the ability to exert substantial physical effort, with the capacity to lift up to 100 pounds occasionally and frequently stand or walk for extended periods, often outdoors in varying weather conditions. Safety and adherence to company protocols are paramount, ensuring a smooth and efficient operation. This position offers a rewarding opportunity for individuals who are eager to represent Towne Park’s high standards of customer service while working in a supportive and structured environment. Through consistent development and adherence to established guidelines, the Guest Service Associate contributes significantly to the overall guest experience and the company’s reputation for excellence.
The Guest Service Associate role at Towne Park is an essential position that plays a pivotal part in ensuring guests receive outstanding hospitality and parking services. This role involves a blend of customer service and operational duties centered around greeting guests warmly and managing vehicle parking and retrieval safely and promptly. The ideal candidate will be someone who possesses excellent interpersonal skills, a friendly and professional demeanor, and the ability to work efficiently and carefully while handling guest vehicles and luggage. The position offers hourly compensation ranging from $16.90 to $19.61 per hour plus tips, with an additional shift differential of $2 to $4 for overnight shifts. The work schedule spans Monday through Sunday, providing a consistent framework for individuals seeking full-time employment.
In this dynamic role, the Guest Service Associate greets guests within five feet, using guest last names to personalize interactions, and ensures they feel welcomed from the moment they arrive. The associate also handles vehicle parking, driving slowly and cautiously to prevent damage, and assists with bell services such as luggage delivery and storage when necessary. Understanding the importance of clear communication, the associate explains parking rates and retrieval procedures to guests and manages the ticketing system accurately for all vehicles under their care. Additional responsibilities include assisting guests with directions, taxi services, reservations, and providing information about local amenities and points of interest.
Physical demands of the job require the ability to exert substantial physical effort, with the capacity to lift up to 100 pounds occasionally and frequently stand or walk for extended periods, often outdoors in varying weather conditions. Safety and adherence to company protocols are paramount, ensuring a smooth and efficient operation. This position offers a rewarding opportunity for individuals who are eager to represent Towne Park’s high standards of customer service while working in a supportive and structured environment. Through consistent development and adherence to established guidelines, the Guest Service Associate contributes significantly to the overall guest experience and the company’s reputation for excellence.
Job Requirements
- Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
- One month related experience and/or training or equivalent combination of education and experience
- Ability to exert up to 100 pounds of force occasionally
- Ability to frequently stand or walk for extended periods
- Ability to work outdoors in extreme heat and cold weather conditions
- Ability to perform physical activities such as running, walking, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching or crawling
- Ability to operate standard English language
- Ability to follow established practices and procedures with frequent checks
- Ability to make decisions within specific guidelines
- Willingness to travel up to 5 percent as required
Job Qualifications
- High school diploma or general education degree
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information to guests, clients and employees
- Ability to add and subtract three digit numbers and perform multiplication and division with tens and hundreds
- Ability to perform basic money calculations
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with guests, co-workers and clients
- Acknowledge and greet guests within five feet using guest last names
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Park and retrieve vehicles driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide information about outlets, meeting rooms, amenities and local attractions
- Deliver messages, items and guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures upon guest arrival
- Issue claim checks only after receiving vehicle keys
- Collect claim checks prior to issuing keys
- Complete and maintain all ticket information including key tag, guest folio, vehicle location, damage survey and claim check receipt
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
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