Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading hospitality services company dedicated to creating exceptional experiences through superior customer service. With a strong commitment to delivering smiles and impactful moments, Towne Park prides itself on serving millions of patients, visitors, and guests across diverse locations. The company focuses on providing compassionate and professional service that eases anxiety, offers helpful guidance, and creates memorable encounters for every guest and client. Designed to foster a rewarding career for its employees, Towne Park not only emphasizes skill development and growth but also the intrinsic value of making a difference in people’s lives through everyday interactions. Working at Towne Park means joining a team where every smile, every grateful guest, and every team collaboration reflects the positive impact the company is making in the hospitality field.
The valet position at Towne Park is more than a traditional service role. It demands a high level of professionalism, interpersonal skills, and operational knowledge to ensure every guest receives courteous and efficient assistance. This role is pivotal in setting the tone for the guest experience, serving as the first point of contact and a reliable support throughout their visit. Responsibilities extend beyond parking and retrieving vehicles safely to include personalized guest interactions such as greeting guests by name, providing directions, helping with luggage, and facilitating access to taxi and other transportation services. Valets are expected to demonstrate welcome and warmth, using proper phone etiquette and company greetings, while also maintaining thorough and accurate records of every vehicle through the valet system. The ability to handle logistical and transactional duties like calculating fees, issuing claim checks, and managing vehicle keys is essential. Additionally, the valet supports the hospitality mission by sharing facility information and enhancing visitor experience through attention to detail and effective communication.
Towne Park seeks individuals with a valid driver’s license who have some relevant experience or training in customer service or valet operations. Ideal candidates demonstrate not only technical aptitude—such as operating manual transmissions and understanding parking rates—but also strong communication skills for interacting with guests and colleagues alike. The role requires capability in both basic arithmetic and comprehension of time and monetary systems essential for daily operational tasks. Towne Park values employees who can work both independently and collaboratively, maintaining a professional presence and a friendly demeanor under all circumstances, ensuring the company’s reputation for dependable and courteous service is upheld consistently. This position offers a unique opportunity for those who enjoy a fast-paced, guest-focused work environment with responsibilities that make a meaningful difference in their community.
The valet position at Towne Park is more than a traditional service role. It demands a high level of professionalism, interpersonal skills, and operational knowledge to ensure every guest receives courteous and efficient assistance. This role is pivotal in setting the tone for the guest experience, serving as the first point of contact and a reliable support throughout their visit. Responsibilities extend beyond parking and retrieving vehicles safely to include personalized guest interactions such as greeting guests by name, providing directions, helping with luggage, and facilitating access to taxi and other transportation services. Valets are expected to demonstrate welcome and warmth, using proper phone etiquette and company greetings, while also maintaining thorough and accurate records of every vehicle through the valet system. The ability to handle logistical and transactional duties like calculating fees, issuing claim checks, and managing vehicle keys is essential. Additionally, the valet supports the hospitality mission by sharing facility information and enhancing visitor experience through attention to detail and effective communication.
Towne Park seeks individuals with a valid driver’s license who have some relevant experience or training in customer service or valet operations. Ideal candidates demonstrate not only technical aptitude—such as operating manual transmissions and understanding parking rates—but also strong communication skills for interacting with guests and colleagues alike. The role requires capability in both basic arithmetic and comprehension of time and monetary systems essential for daily operational tasks. Towne Park values employees who can work both independently and collaboratively, maintaining a professional presence and a friendly demeanor under all circumstances, ensuring the company’s reputation for dependable and courteous service is upheld consistently. This position offers a unique opportunity for those who enjoy a fast-paced, guest-focused work environment with responsibilities that make a meaningful difference in their community.
Job Requirements
- Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
- One (1) month related experience and/or training
- OR equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Qualifications
- Valid driver’s license in the state of employment or within a commutable distance
- Knowledge of customer and personal service principles and processes
- Ability to read and write standard English
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to add and subtract three digit numbers
- Ability to multiply and divide with 10’s and 100’s
- Ability to perform operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand parking rates applicable to time spent
- Ability to operate a manual transmission is highly desirable
- One month related experience or equivalent combination of education and experience
Job Duties
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledges and greets guests within five feet with a professional and friendly demeanor
- Uses guest last names during interactions
- Uses salutation of the day and welcomes guests to the location
- Practices proper Towne Park phone etiquette
- Posts up in designated areas when not completing tasks
- Parks and retrieves vehicles while driving slowly and cautiously
- Assists guests with bell services and luggage storage as needed
- Opens all vehicle and hotel doors for guests
- Assists guests with directions, taxis, reservations and other inquiries
- Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Delivers messages, items and/or guest amenities as requested
- Shuttles guests to appropriate places that are approved by the location
- Explains parking rates and retrieval procedures to guests upon arrival
- Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Consistently completes location on all key tags after parking vehicle
- Calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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