Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $15.10
Work Schedule
Flexible
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
401k retirement savings plan
Job Description
Towne Park is a distinguished company specializing in providing professional parking and hospitality services at various locations, including hotels, event venues, and urban centers. Renowned for its commitment to customer satisfaction and operational excellence, Towne Park supports a work environment that values safety, efficiency, and exceptional guest experience. Towne Park offers employment opportunities that combine competitive pay with prospects for professional growth within the parking and guest services industry. The company emphasizes fair compensation tailored to the candidate's skills, experience, education, and location, reflecting their dedication to maintaining a motivated and satisfied workforce.
The Guest Service Associate position at Towne Park offers a dynamic role focused on delivering exceptional hospitality to guests through attentive, friendly, and efficient service. This position operates on an hourly wage basis, with pay starting at $15.10 per hour plus tips, making it suitable for individuals seeking part-time or flexible scheduling opportunities due to its open availability work schedule. The role primarily involves interacting directly with guests to create a welcoming atmosphere, ensuring their parking needs are met safely and promptly, and providing assistance with luggage when applicable.
Guest Service Associates play a crucial role in the guest experience continuum by maintaining a pleasant, professional demeanor, recognizing guests by name, and utilizing courteous greetings to establish rapport. They skillfully manage vehicle parking and retrieval, ensuring vehicles are handled with utmost care while adhering to safety protocols. The duties extend beyond parking to include guiding guests with directions, making reservations, and providing information about the location and surrounding attractions, enhancing the overall guest satisfaction.
Moreover, Associates are responsible for managing the administrative aspects of vehicle parking, such as issuing and collecting claim checks, recording vehicle information accurately, including damage surveys, and handling payment transactions when necessary. Proficiency in completing paperwork and maintaining organized records is essential for smooth operational flow.
This position encourages employees to engage in an environment that demands physical activity and exposure to outdoor conditions, including variable weather, requiring stamina and resilience. Towne Park supports inclusivity by providing reasonable accommodations for individuals with disabilities to perform their essential job functions.
Employees are eligible to participate in a comprehensive benefits package that includes accident insurance, critical illness insurance, hospital indemnity plans, telemedicine services, and access to a 401(k) retirement savings program. However, eligibility is contingent on job classification, length of employment, and hours worked, with seasonal and temporary roles excluded from these benefits.
Working at Towne Park as a Guest Service Associate offers an opportunity to join a reputable company focused on hospitality excellence, customer service, and safety. The role provides valuable experience in guest relations and vehicle handling, making it ideal for individuals who enjoy guest interaction, have a valid driver’s license, and possess a strong work ethic. Towne Park’s commitment to competitive pay, benefits, and a supportive work environment makes this an attractive opportunity for those seeking a rewarding career in hospitality and parking services.
The Guest Service Associate position at Towne Park offers a dynamic role focused on delivering exceptional hospitality to guests through attentive, friendly, and efficient service. This position operates on an hourly wage basis, with pay starting at $15.10 per hour plus tips, making it suitable for individuals seeking part-time or flexible scheduling opportunities due to its open availability work schedule. The role primarily involves interacting directly with guests to create a welcoming atmosphere, ensuring their parking needs are met safely and promptly, and providing assistance with luggage when applicable.
Guest Service Associates play a crucial role in the guest experience continuum by maintaining a pleasant, professional demeanor, recognizing guests by name, and utilizing courteous greetings to establish rapport. They skillfully manage vehicle parking and retrieval, ensuring vehicles are handled with utmost care while adhering to safety protocols. The duties extend beyond parking to include guiding guests with directions, making reservations, and providing information about the location and surrounding attractions, enhancing the overall guest satisfaction.
Moreover, Associates are responsible for managing the administrative aspects of vehicle parking, such as issuing and collecting claim checks, recording vehicle information accurately, including damage surveys, and handling payment transactions when necessary. Proficiency in completing paperwork and maintaining organized records is essential for smooth operational flow.
This position encourages employees to engage in an environment that demands physical activity and exposure to outdoor conditions, including variable weather, requiring stamina and resilience. Towne Park supports inclusivity by providing reasonable accommodations for individuals with disabilities to perform their essential job functions.
Employees are eligible to participate in a comprehensive benefits package that includes accident insurance, critical illness insurance, hospital indemnity plans, telemedicine services, and access to a 401(k) retirement savings program. However, eligibility is contingent on job classification, length of employment, and hours worked, with seasonal and temporary roles excluded from these benefits.
Working at Towne Park as a Guest Service Associate offers an opportunity to join a reputable company focused on hospitality excellence, customer service, and safety. The role provides valuable experience in guest relations and vehicle handling, making it ideal for individuals who enjoy guest interaction, have a valid driver’s license, and possess a strong work ethic. Towne Park’s commitment to competitive pay, benefits, and a supportive work environment makes this an attractive opportunity for those seeking a rewarding career in hospitality and parking services.
Job Requirements
- High school diploma or GED
- Valid driver’s license for the state of employment or commutable distance
- One month related experience or training or equivalent combination of education and experience
- Ability to operate a vehicle safely and follow parking procedures
- Good communication skills
- Ability to work in outdoor conditions
- Physical ability to lift up to 100 pounds occasionally and up to 50 pounds frequently
- Availability for open scheduling
Job Qualifications
- High school diploma or general education degree
- Must hold a valid driver’s license for the state you are applying to work or within a commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet using professional and friendly demeanor
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms and amenities of the facility as well as main attractions in the area
- Deliver messages, items and guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys
- Collect claim checks from guests prior to issuing keys
- Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt
- Consistently complete location on all key tags after parking vehicle
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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