Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $24.00
Work Schedule
Standard Hours
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading parking management company renowned for delivering superior parking, guest service, and valet solutions across various locations. With a strong commitment to customer satisfaction, Towne Park blends innovative technology with exceptional service to provide seamless and secure parking experiences. The company has built a reputation for professionalism and operational excellence, making it a preferred choice for businesses and guests alike. Towne Park offers competitive compensation and a comprehensive range of benefits to support its employees' professional and personal growth, emphasizing a work environment that encourages respect, diversity, and inclusion.
The Guest Service Associate role at Towne Park is an integral position designed to deliver outstanding hospitality services to every guest. The individual in this role is responsible for the safe and efficient parking and retrieval of guest vehicles, ensuring a high level of guest satisfaction with every interaction. This position demands attentiveness, friendliness, and professionalism as the Guest Service Associate acts as the primary point of contact between the company and its customers. Duties extend beyond vehicle management to include assisting guests with luggage handling, providing accurate information about facility amenities and local attractions, and facilitating guest transportation as permitted.
This hourly position offers a base pay of $24 per hour plus tips, reflecting the value Towne Park places on skilled, customer-centric employees. The work schedule is flexible, covering Monday through Sunday to accommodate various business needs. Towne Park also provides valuable benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and eligibility to participate in the company’s 401k retirement savings plan, subject to employment status and hours worked.
In this role, the Guest Service Associate maintains a professional and courteous demeanor while greeting guests promptly and using their last names to personalize interactions. They are expected to provide clear explanations regarding parking policies and to manage tickets and key tags with accuracy and attention to detail. The role includes responsibilities such as vehicle operation with caution and care, assisting with bell services, delivering guest messages or items, and offering shuttle services where approved. Proficiency in driving skills, including manual transmissions and parallel parking, is highly valued.
This position offers a dynamic work environment predominantly outdoors, requiring physical stamina to perform duties such as lifting heavy objects, walking, standing for extended periods, and exposure to various weather conditions. Towne Park prioritizes safety and accommodation, ensuring that employees with disabilities receive the support they need to perform essential functions effectively.
Overall, the Guest Service Associate position with Towne Park represents a fantastic opportunity for individuals passionate about customer service and hospitality, offering competitive pay, comprehensive benefits, and the chance to be part of a respected company focused on excellence and guest satisfaction.
The Guest Service Associate role at Towne Park is an integral position designed to deliver outstanding hospitality services to every guest. The individual in this role is responsible for the safe and efficient parking and retrieval of guest vehicles, ensuring a high level of guest satisfaction with every interaction. This position demands attentiveness, friendliness, and professionalism as the Guest Service Associate acts as the primary point of contact between the company and its customers. Duties extend beyond vehicle management to include assisting guests with luggage handling, providing accurate information about facility amenities and local attractions, and facilitating guest transportation as permitted.
This hourly position offers a base pay of $24 per hour plus tips, reflecting the value Towne Park places on skilled, customer-centric employees. The work schedule is flexible, covering Monday through Sunday to accommodate various business needs. Towne Park also provides valuable benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and eligibility to participate in the company’s 401k retirement savings plan, subject to employment status and hours worked.
In this role, the Guest Service Associate maintains a professional and courteous demeanor while greeting guests promptly and using their last names to personalize interactions. They are expected to provide clear explanations regarding parking policies and to manage tickets and key tags with accuracy and attention to detail. The role includes responsibilities such as vehicle operation with caution and care, assisting with bell services, delivering guest messages or items, and offering shuttle services where approved. Proficiency in driving skills, including manual transmissions and parallel parking, is highly valued.
This position offers a dynamic work environment predominantly outdoors, requiring physical stamina to perform duties such as lifting heavy objects, walking, standing for extended periods, and exposure to various weather conditions. Towne Park prioritizes safety and accommodation, ensuring that employees with disabilities receive the support they need to perform essential functions effectively.
Overall, the Guest Service Associate position with Towne Park represents a fantastic opportunity for individuals passionate about customer service and hospitality, offering competitive pay, comprehensive benefits, and the chance to be part of a respected company focused on excellence and guest satisfaction.
Job Requirements
- High school diploma or general education degree (GED)
- Valid driver’s license for state of work or commutable distance
- One month related experience and or training or equivalent combination of education and experience
- Ability to read and write standard English language
- Ability to comprehend simple instructions and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small groups
- Ability to perform basic arithmetic with American money units
- Ability to understand 24 hour and military time systems
- Ability to understand applicable rates and times
- Ability to operate manual transmission preferred
- Ability to perform parallel parking
- Ability to lift up to 100 pounds occasionally and up to 50 pounds frequently
- Ability to work outdoors in various weather conditions
- Ability to stand or sit for extended periods
- Willingness to work Monday through Sunday schedule
Job Qualifications
- High school diploma or general education degree (GED)
- Hold a valid driver’s license for the state of work or commutable distance
- One month related experience and or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- Ability to perform operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Duties
- Maintain pleasant friendly and professional demeanor with guests coworkers and clients
- Acknowledge and greet guests within five feet using guest last names
- Use salutation of the day and welcome guests
- Practice proper phone etiquette
- Post in designated areas when not busy
- Park and retrieve vehicles cautiously
- Assist guests with bell services and luggage storage
- Open vehicle and hotel doors for guests
- Assist guests with directions taxis reservations and inquiries
- Provide information about facility outlets meeting rooms amenities and local attractions
- Deliver messages items and guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures
- Issue claim checks after receiving vehicle keys
- Collect claim checks before issuing keys
- Complete and maintain ticket information including key tag guest folio location of vehicle damage survey and claim check receipt
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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