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Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $16.00 - $1.00
Work Schedule
Flexible
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a hospitality services company dedicated to delivering exceptional experiences that create smiles for millions of patients, visitors, and guests. With a focus on compassionate and attentive service, Towne Park operates in various locations where the team members have opportunities to brighten someone else's day and make a meaningful impact. As a company, Towne Park values integrity, friendliness, and professionalism, fostering a workplace environment where employees feel they are part of something bigger than just a job.
The Guest Service Associate position at Towne Park is a vital role that plays a direct part in crafting memorable... Show More
The Guest Service Associate position at Towne Park is a vital role that plays a direct part in crafting memorable... Show More
Job Requirements
- High school diploma or general education degree
- Valid driver’s license for the applicable state or commutable distance
- One month related experience or training or equivalent combination of education and experience
- Knowledge of customer and personal service principles and processes
- Ability to read and write standard English
- Ability to comprehend simple instructions and correspondence
- Ability to write basic correspondence
- Ability to present information effectively in small groups
- Ability to perform arithmetic operations including multi-digit and money calculations
- Understanding of 24-hour/military time
- Understanding of rate calculations
- Ability to operate manual transmission is preferred
- Ability to perform parallel parking
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work or within a commutable distance from the state
- One month related experience or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- Ability to perform operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Use guest last names during interactions
- Practice proper phone etiquette
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Deliver messages, items and/or guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
- Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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