Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading provider of parking and transportation services, committed to delivering exceptional hospitality and convenience to guests across various locations. Renowned for their professionalism and customer-centric approach, Towne Park specializes in valet parking, shuttle services, and other guest assistance offerings designed to enhance the overall guest experience. Their focus is on safety, efficiency, and friendly service, ensuring that each guest feels valued and well cared for from arrival to departure at their facilities.
The Guest Service Associate plays a critical role within Towne Park by being the face of the company to guests and clients. This position demands a high level of interpersonal skills, attention to detail, and a genuine enthusiasm for assisting people. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt, safe, and courteous manner. Beyond valet duties, this role additionally supports guests with luggage handling, directions, reservations, and other inquiries that might arise during a guest's visit. The ideal candidate for this role must exhibit professionalism, a pleasant demeanor, and the ability to engage guests warmly, using their last names and appropriate salutations to create a welcoming environment.
This role is essential in maintaining smooth operation within the parking area by efficiently managing ticketing, key handling, and revenue collection when applicable, ensuring accuracy and compliance. The Guest Service Associate not only exemplifies excellent customer service but also embodies the safety standards required for vehicle handling, including the desirable skill of operating a manual transmission and performing parallel parking. The candidate will be expected to understand and communicate parking rates, retrieval procedures, and the particulars of the venue’s amenities and local attractions to guests.
Employment type for this role is typically full time or part time depending on the location and operational needs, with competitive pay aligned with experience and responsibilities. Towne Park provides training to ensure all associates meet their high standards of service and compliance. This position offers an excellent opportunity for individuals looking to build a career in hospitality, guest services, or parking management while enjoying a dynamic work environment that values teamwork and guest satisfaction.
Overall, the Guest Service Associate position at Towne Park combines hands-on vehicle management with exemplary guest relations duties to deliver a seamless, memorable experience. Successful candidates will contribute significantly to the company’s reputation for reliability and friendliness, playing a vital role in the guest journey from start to finish.
The Guest Service Associate plays a critical role within Towne Park by being the face of the company to guests and clients. This position demands a high level of interpersonal skills, attention to detail, and a genuine enthusiasm for assisting people. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt, safe, and courteous manner. Beyond valet duties, this role additionally supports guests with luggage handling, directions, reservations, and other inquiries that might arise during a guest's visit. The ideal candidate for this role must exhibit professionalism, a pleasant demeanor, and the ability to engage guests warmly, using their last names and appropriate salutations to create a welcoming environment.
This role is essential in maintaining smooth operation within the parking area by efficiently managing ticketing, key handling, and revenue collection when applicable, ensuring accuracy and compliance. The Guest Service Associate not only exemplifies excellent customer service but also embodies the safety standards required for vehicle handling, including the desirable skill of operating a manual transmission and performing parallel parking. The candidate will be expected to understand and communicate parking rates, retrieval procedures, and the particulars of the venue’s amenities and local attractions to guests.
Employment type for this role is typically full time or part time depending on the location and operational needs, with competitive pay aligned with experience and responsibilities. Towne Park provides training to ensure all associates meet their high standards of service and compliance. This position offers an excellent opportunity for individuals looking to build a career in hospitality, guest services, or parking management while enjoying a dynamic work environment that values teamwork and guest satisfaction.
Overall, the Guest Service Associate position at Towne Park combines hands-on vehicle management with exemplary guest relations duties to deliver a seamless, memorable experience. Successful candidates will contribute significantly to the company’s reputation for reliability and friendliness, playing a vital role in the guest journey from start to finish.
Job Requirements
- Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
- One month related experience and/or training
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Qualifications
- Valid driver’s license for the state you are applying to work
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
Job Duties
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledges and greets guests within five feet with a professional and friendly demeanor
- Uses guest last names during interactions
- Uses salutation of the day and welcomes guests to the location
- Practices proper Towne Park phone etiquette
- Posts up in designated areas when not completing tasks
- Parks and retrieves vehicles while driving slowly and cautiously
- Assists guests with bell services and luggage storage as needed
- Opens all vehicle and hotel doors for guests
- Assists guests with directions, taxis, reservations and other inquiries
- Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Delivers messages, items and/or guest amenities as requested
- Shuttles guests to appropriate places that are approved by the location
- Explains parking rates and retrieval procedures to guests upon arrival
- Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Consistently completes location on all key tags after parking vehicle
- Calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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