Valet Attendant-(Englewood Hospital)

Yonkers, NY, USA|Onsite

Job Overview

Employment Type

Temporary

Part-time

Hourly

Compensation

Hourly

Exact $17.00

Work Schedule

Day Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company dedicated to creating exceptional experiences through delivering compassionate and attentive service to guests, patients, visitors, and clients across various locations. The company prides itself on its culture and mission to spread smiles by making a meaningful impact on everyone who interacts with its team members. Towne Park operates in the hospitality and parking management industry, specializing in providing valet and guest services with a focus on customer satisfaction and safety. With a commitment to quality, Towne Park ensures that every interaction and service provided is conducted with professionalism, care, and efficiency, reflecting its values of respect and hospitality.

The role of a Guest Service Associate at Towne Park is integral to fulfilling the company's promise of exceptional guest experiences. This position involves more than just duties related to parking vehicles and assisting guests; it embodies a commitment to delivering friendly, professional, and personalized service that positively influences the day of guests and clients. The Guest Service Associate is responsible for greeting guests warmly using their last names, ensuring courteous interactions, and providing assistance with parking and retrieving vehicles safely and efficiently. The role also includes helping guests with luggage, providing information about local amenities and attractions, handling guest inquiries, issuing claim checks correctly, and maintaining detailed records to support operational excellence.

The position is hourly, offering a base pay of $17 per hour plus tips, making it a competitive role in the hospitality sector. The work schedule involves shifts Monday through Thursday from 12:30 pm to 9:00 pm and Saturdays from 9:00 am to 5:30 pm. Towne Park offers benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and access to a 401k retirement plan for eligible employees based on job classification and hours worked. This role requires someone who thrives in dynamic, guest-facing environments, is safety-conscious, and values the opportunity to positively affect the experiences of diverse guests and visitors.

Towne Park emphasizes the importance of physical capability given the job’s outdoor nature, which involves considerable standing, walking, lifting up to 100 pounds occasionally, and exposure to various weather conditions. The company supports inclusion and provides reasonable accommodations to employees with disabilities, ensuring equitable opportunities and a supportive workplace environment. Overall, this role is perfect for candidates seeking a rewarding career in hospitality services where their day-to-day work makes a genuine impact on people’s lives and creates smiles through excellent service.

Job Requirements

High school diploma or equivalent
must hold a valid driver’s license
one month related experience or training
knowledge of customer service principles and processes
ability to read and write English
ability to perform basic arithmetic
ability to understand time systems and parking rates
ability to operate a manual transmission and perform parallel parking

Job Qualifications

High school diploma or general education degree (GED)
must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
one (1) month related experience and/or training
or equivalent combination of education and experience
knowledge of principles and processes for providing customer and personal services
ability to read and write standard English language
ability to read and comprehend simple instructions, short correspondence and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
ability to understand 24 hour and military time systems
ability to understand rates applicable to time passed
ability to operate a manual transmission is highly desirable
perform parallel parking

Job Duties

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
acknowledges and greets guests within five feet with a professional and friendly demeanor
uses guest last names during interactions
uses salutation of the day and welcomes guests to the location
practices proper Towne Park phone etiquette
posts up in designated areas when not completing tasks
parks and retrieves vehicles while driving slowly and cautiously
assists guests with bell services and luggage storage as needed
opens all vehicle and hotel doors for guests
assists guests with directions, taxis, reservations and other inquiries
provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
delivers messages, items and/or guest amenities as requested
shuttles guests to appropriate places that are approved by the location
explains parking rates and retrieval procedures to guests upon arrival
issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
consistently completes location on all key tags after parking vehicle
calculates and collects revenue for vehicles when needed