
Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $18.00 - $26.00
Work Schedule
Standard Hours
Flexible
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading parking management company specializing in providing exceptional valet and parking services for venues of all sizes. Known for its commitment to operational excellence and customer satisfaction, Towne Park operates at numerous locations including hotels, airports, hospitals, and event centers. The company prides itself on creating a superior parking experience while maintaining safety, efficiency, and professional service. With a vast network and reputation for quality, Towne Park continuously seeks individuals who are passionate about hospitality and customer service to join their team. Towne Park is committed to offering competitive, fair, and commensurate compensation based on job-related skills, experience, education, and location. This particular role offers a base hourly pay of $18 plus an additional $4 to $8 per hour in tips. The position is part-time with a flexible Monday to Friday schedule, providing employees with the ability to balance work with other commitments.
The Guest Service Associate position at Towne Park is an essential role that blends hospitality with operational functionality to deliver an exceptional guest experience. This role requires the associate to provide attentive, friendly, and efficient service while assisting guests by parking and retrieving vehicles in a safe and timely manner. The Guest Service Associate also helps guests with luggage handling, offers information about the facility and local attractions, and ensures all guest interactions are warm and professional, often using the guest's last name and appropriate salutations. This job provides an excellent opportunity for individuals seeking a customer-facing role in a dynamic environment where attention to detail, safety, and hospitality are paramount. In addition to parking and retrieval duties, the associate manages guest inquiries, assists with directions and transportation options, and ensures proper ticketing and revenue collection processes are followed accurately. The role involves outdoor work conditions, requiring physical stamina and the ability to handle varying weather conditions. Towne Park also offers employees access to a variety of benefits including accident insurance, critical illness insurance, hospital indemnity, telemedicine, and a 401k retirement savings plan. Seasonal and temporary roles are not eligible for benefits. The position entails a blend of interaction, physical activity, and operational responsibilities, making it a well-rounded position well suited for individuals with excellent interpersonal skills and a commitment to safety and guest satisfaction.
The Guest Service Associate position at Towne Park is an essential role that blends hospitality with operational functionality to deliver an exceptional guest experience. This role requires the associate to provide attentive, friendly, and efficient service while assisting guests by parking and retrieving vehicles in a safe and timely manner. The Guest Service Associate also helps guests with luggage handling, offers information about the facility and local attractions, and ensures all guest interactions are warm and professional, often using the guest's last name and appropriate salutations. This job provides an excellent opportunity for individuals seeking a customer-facing role in a dynamic environment where attention to detail, safety, and hospitality are paramount. In addition to parking and retrieval duties, the associate manages guest inquiries, assists with directions and transportation options, and ensures proper ticketing and revenue collection processes are followed accurately. The role involves outdoor work conditions, requiring physical stamina and the ability to handle varying weather conditions. Towne Park also offers employees access to a variety of benefits including accident insurance, critical illness insurance, hospital indemnity, telemedicine, and a 401k retirement savings plan. Seasonal and temporary roles are not eligible for benefits. The position entails a blend of interaction, physical activity, and operational responsibilities, making it a well-rounded position well suited for individuals with excellent interpersonal skills and a commitment to safety and guest satisfaction.
Job Requirements
- High school diploma or general education degree
- Valid driver’s license for the applicable state or within a commutable distance
- One month related experience or training, or equivalent combination of education and experience
- Knowledge of customer service principles and personal services
- Ability to read, write and comprehend English
- Ability to perform basic math operations
- Ability to understand time and rate systems
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Qualifications
- High school diploma or general education degree
- Must hold a valid driver’s license for the state or within commutable distance
- One month related experience or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English
- Ability to comprehend simple instructions and correspondence
- Ability to write simple correspondence
- Ability to effectively present information to guests and employees
- Ability to perform basic arithmetic operations including handling American money
- Ability to understand 24 hour and military time
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintains pleasant, friendly and professional demeanor with guests, co-workers and clients
- Acknowledges and greets guests within five feet with a professional and friendly demeanor
- Uses guest last names during interactions
- Uses salutation of the day and welcomes guests to the location
- Practices proper phone etiquette
- Posts up in designated areas when not completing tasks
- Parks and retrieves vehicles while driving slowly and cautiously
- Assists guests with bell services and luggage storage as needed
- Opens all vehicle and hotel doors for guests
- Assists guests with directions, taxis, reservations and other inquiries
- Provides guests with information about outlets, meeting rooms, amenities and main attractions
- Delivers messages, items and guest amenities as requested
- Shuttles guests to approved locations
- Explains parking rates and retrieval procedures to guests
- Issues claim checks after receiving vehicle keys and collects claim checks before issuing keys
- Completes and maintains all ticket information including key tag, guest folio, vehicle location, damage survey and claim check receipt
- Calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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