Valet Attendant - Care New England Kent Hospital

Towne Park is a leading provider in the parking and hospitality industry, known for delivering exceptional guest experiences through dedicated and professional service. Established with a commitment to excellence, Towne Park operates across various locations, offering innovative parking solutions combined with outstanding customer service. The company values its employees by providing competitive compensation packages, comprehensive benefits, and a supportive work environment that fosters growth and professional development. As a trusted name in the field, Towne Park is committed to maintaining high standards and ensuring every guest interaction is seamless and memorable.

The Guest Experience Associate position at Towne Park is an essential role designed to enhance the overall experience for guests through attentive, friendly, and efficient hospitality services. This hourly position pays $16 per hour plus tips, with a work schedule that requires open availability, allowing flexibility and accommodating varying shifts. The role centers on delivering first-class service by parking and retrieving guest vehicles thoughtfully and safely, assisting with luggage handling, and providing helpful information and amenities to guests during their arrival and departure process. This position demands a professional demeanor, strong communication skills, and a genuine passion for creating welcoming environments.

Key responsibilities include greeting guests warmly and professionally within five feet, acknowledging their needs by using their last names and appropriate salutations, and maintaining a courteous attitude. The Guest Experience Associate is responsible for parking and retrieving vehicles with care, opening vehicle and hotel doors for guests, and assisting with bell services and luggage storage. Additional duties include providing guests with directions, taxi arrangements, room change assistance, and facilitating their access to meeting rooms and facility amenities. Employees must also manage parking claim checks accurately and handle revenue collections when needed. The role requires walking, standing for extended periods, and physical strength to lift up to 100 pounds occasionally.

Towne Park offers a comprehensive benefits package to eligible employees, including medical, dental, and vision insurance plans, along with various additional coverages such as accident, critical illness, hospital indemnity insurance, and telemedicine benefits. Employees receive company-paid basic life and accidental death and dismemberment insurance, as well as short-term and long-term disability coverage. The company also provides a 401k retirement savings plan to help employees plan for their future. Paid time off accruals include earned PTO hours based on hours worked, six paid holidays annually, and up to four floating paid holidays, subject to eligibility requirements. The benefits package is subject to change and contingent upon job classification and employment duration.

Overall, the Guest Experience Associate acts as an ambassador for Towne Park, balancing operational efficiency with outstanding customer service. This role suits individuals with a valid driver’s license, who are at least 18 years old, and have excellent interpersonal skills. Prior experience in related fields and the ability to drive manual transmissions and perform parallel parking are highly desirable. Working outdoors in varying weather conditions and a commitment to safety and professionalism ensure that Towne Park’s guests receive exceptional service during their visit.