Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $12.45
Work Schedule
Standard Hours
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for its guests, clients, and team members. With a clear mission to deliver smiles and brighten everyday moments, Towne Park provides more than just jobs—it offers meaningful careers where employees can make a tangible impact every day. Specializing in hospitality-related services, the company ensures the smooth management of parking and guest relations at various properties. Towne Park's culture emphasizes friendly, compassionate, and attentive service, making it an ideal workplace for individuals who thrive in customer-centric environments. Employees are encouraged to bring their best selves to work as they engage with millions of patients, visitors, and guests, ensuring that every interaction leaves a positive impression.
The role of Guest Service Associate at Towne Park combines the operational aspect of parking and vehicle retrieval with the personal touch of guest assistance. This position is integral to maintaining the high standards of hospitality Towne Park is known for. The Guest Service Associate not only parks and retrieves guest vehicles safely and efficiently but also assists with luggage handling and offers personalized services such as providing directions, arranging taxis, and sharing information about local attractions and hotel amenities. This multifaceted role demands an individual who can balance speed with safety, professionalism with warmth.
Towne Park offers competitive compensation with an hourly base pay starting at $12.45 plus tips and includes a $3.95 overnight shift differential. The work schedule is varied across all days of the week, reflecting the 24/7 nature of hospitality services. Additionally, Towne Park supports its employees with benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and a 401k retirement savings plan. The company also prioritizes accessibility and reasonable accommodations for employees with disabilities.
This position requires excellent communication skills, a valid driver’s license, and basic mathematical ability for fare calculations. Physical demands are significant, as the role involves prolonged periods of standing, walking, and occasional lifting of up to 100 pounds, often in outdoor environments subject to weather extremes. Towne Park values individuals who are punctual, observant, and able to follow established procedures with minimal supervision while delivering impeccable guest service.
Being part of Towne Park means contributing to a team where smiles and satisfaction are the cornerstones of daily success. The company fosters a workplace where employees feel empowered to make a difference, share a sense of community, and grow professionally within a supportive environment. The Guest Service Associate plays a critical role in this mission, serving as the welcoming face to guests and ensuring their experience begins and ends on a positive note, setting the tone for their overall visit.
The role of Guest Service Associate at Towne Park combines the operational aspect of parking and vehicle retrieval with the personal touch of guest assistance. This position is integral to maintaining the high standards of hospitality Towne Park is known for. The Guest Service Associate not only parks and retrieves guest vehicles safely and efficiently but also assists with luggage handling and offers personalized services such as providing directions, arranging taxis, and sharing information about local attractions and hotel amenities. This multifaceted role demands an individual who can balance speed with safety, professionalism with warmth.
Towne Park offers competitive compensation with an hourly base pay starting at $12.45 plus tips and includes a $3.95 overnight shift differential. The work schedule is varied across all days of the week, reflecting the 24/7 nature of hospitality services. Additionally, Towne Park supports its employees with benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and a 401k retirement savings plan. The company also prioritizes accessibility and reasonable accommodations for employees with disabilities.
This position requires excellent communication skills, a valid driver’s license, and basic mathematical ability for fare calculations. Physical demands are significant, as the role involves prolonged periods of standing, walking, and occasional lifting of up to 100 pounds, often in outdoor environments subject to weather extremes. Towne Park values individuals who are punctual, observant, and able to follow established procedures with minimal supervision while delivering impeccable guest service.
Being part of Towne Park means contributing to a team where smiles and satisfaction are the cornerstones of daily success. The company fosters a workplace where employees feel empowered to make a difference, share a sense of community, and grow professionally within a supportive environment. The Guest Service Associate plays a critical role in this mission, serving as the welcoming face to guests and ensuring their experience begins and ends on a positive note, setting the tone for their overall visit.
Job Requirements
- High school diploma or GED
- Valid driver’s license for the state applying to work, or within commutable distance
- One month related experience or training, or equivalent combination of education and experience
- Ability to read, write and comprehend English
- Ability to perform basic math operations with American money
- Ability to drive safely and cautiously
- Ability to stand, walk and lift objects up to 100 pounds
- Capacity to work in outdoor weather conditions
- Commitment to follow established procedures and operational guidelines
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state or within a commutable distance from the state applying to work
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to add and subtract three digit numbers and multiply and divide with 10’s and 100’s, including using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post up in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms and amenities of the facility as well as main attractions in the area
- Deliver messages, items and guest amenities as requested
- Shuttle guests to appropriate places that are approved by the location
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
- Consistently complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Consistently complete location on all key tags after parking vehicle
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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