Valet Attendant

Albuquerque, NM, USA|

Job Overview

Compensation

Hourly

Range $12.00 - $13.50

Benefits

competitive pay

401k Match

Employee Discounts

Complimentary Meals

free employee parking

growth opportunities

Supportive culture

Job Description

Heritage Hotels & Resorts is a distinguished hospitality group based in New Mexico, known for being the state's premier locally owned luxury hotel and restaurant company. With a foundation deeply rooted in respect for culture, place, and people, Heritage Hotels & Resorts has built a stellar reputation through its authentic storytelling, exceptional guest service, and strong pride in its local community. The group's portfolio features luxury hotels and award-winning restaurants that emphasize unique experiences reflecting the heritage and character of the region. Heritage Hotels & Resorts operates with a community-first mindset, caring for its guests, team members, and neighborhoods equally, which has fostered a warm, inclusive environment for both employees and patrons. Joining Heritage Hotels & Resorts means becoming part of a family that values unforgettable experiences, from the very first impression to the final farewell, and that nurtures a culture based on respect, trust, and teamwork.

The Valet Attendant role at Heritage Hotels & Resorts is a vital frontline position responsible for shaping the guest experience from arrival to departure. This role requires an individual who is personable, attentive, and organized, capable of making guests feel welcome with a warm, professional demeanor. As the first and last personal contact guests have at the property, Valet Attendants serve an essential function in creating a positive and seamless experience. The position involves safely parking and retrieving guest vehicles following strict safety and security procedures, assisting guests with luggage during check-in and check-out, and offering knowledgeable recommendations on hotel amenities, outlets, nearby attractions, and events. Valet Attendants must maintain an awareness of guest flow to ensure prompt and efficient service and must work collaboratively with various hotel departments including Front Office and Security. The role also requires adherence to uniform and grooming standards, upkeep of the hotel’s parking and entrance areas, and the protection of company assets and guest confidentiality. Heritage Hotels & Resorts offers competitive pay, comprehensive benefits such as a 25% match for 401k, and a supportive culture that celebrates New Mexico's pride and community spirit. This position provides significant opportunities for growth and development within the hospitality industry, making it an excellent career choice for those passionate about service and guest satisfaction.

Job Requirements

Minimum age of 19
Preferably 2 years of driving experience
High school diploma or equivalent experience or training
Current New Mexico driver's license with an insurable driving record
Excellent verbal communication and customer service skills
Ability to multitask and remain organized in a fast paced guest-facing environment
Strong awareness of safety and attention to detail
Ability to work collaboratively with multiple departments to support guest experience

Job Qualifications

Excellent verbal communication and customer service skills
Ability to multitask and remain organized in a fast paced guest-facing environment
Strong awareness of safety and attention to detail
Ability to work collaboratively with multiple departments to support guest experience
Minimum age of 19 with preferably 2 years of driving experience
Hospitality or guest service experience preferred
High school diploma or equivalent experience or training

Job Duties

Welcome guests warmly as they arrive at the property and provide assistance in and out of vehicles
Safely park and retrieve guest vehicles in accordance with company safety and security procedures
Assist guests with luggage during check-in and check-out, ensuring careful handling and professional service
Provide knowledgeable recommendations regarding hotel outlets, amenities, events and local attractions to enhance the guest experience
Maintain knowledge of ADA parking procedures and all safety and security protocols
Communicate and partner with Front Office, Security and other departments as needed to support guest needs
Maintain awareness of guest flow and arrival patterns to ensure efficient and organized service
Maintain professional appearance and conduct in accordance with uniform and grooming standards
Ensure the hotel's driveway, porte-cochere, and parking area are kept clean and tidy
Protect company assets and maintain confidentiality of proprietary, client and guest information
Other duties as assigned with the functions of this position as needed at the property